Ocean Dispute Resolution Specialist

APM Terminals Gothenburg; Navi Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Maersk in Navi Mumbai is seeking a detail-oriented disputes analyst to resolve invoiced billing disputes, understand root causes, and coordinate with upstream processes to fix gaps. You will analyze disputes, fetch data from upstream systems, decide to accept, clarify, or reject cases, and communicate outcomes to customers.

The role emphasizes strong communication, data-driven decision making, and stakeholder management, with daily interactions across global teams to ensure accurate

Qualifications

• Excellent communication and written skills.
• Ability to understand customer requirements and outcomes.
• Data-backed decision making and analytical thinking.

Responsibilities

• Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for
• Look up all upstream process to fetch data and understand the history of the said shipment
• Analysis the case and decide on accepting/clarifying or rejecting the case
• Reach out to relevant coordinators for more information if required
• Process the amendment in core systems for accept processing
• Communicate to customer
• Record complete root cause on reason or dispute

Skills

Communication skills

Customer-focused

Problem solving

Stakeholder management

Data analysis

Process understanding

Job description

Job description and DetailsIndividual is hired to resolve Customer disputes on invoiced billed to Customer. He is alsoexpected to understand the Root cause and help fix the same in the upstream process1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for2. Look up all upstream process to fetch data and understand the history of the said shipment3. Analysis the case and decide on accepting/clarifying or rejecting the case4. Reach out to relevant coordinators for more information if required5. Process the amendment in core systems for accept processing6. Communicate to customer7. Record complete root cause on reason or disputeJob DescriptionAt Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Required Skills:Good Communication Skills & Ability to use positive languageGood Comprehension & Written CommunicationCustomer Focus & Owning the customerUnderstand Customer requirement and focused on customer outcomeAttitude to go across defined job boundaries for customer resolutionWinning for customer – high achievement orientationDriven to ensure closureSuperior Stakeholder ManagementResponsible to drive Customer outcomes through positive customer experienceHaving regular communication with Customers to understand their requirements for a quick dispute resolution.Problem Solving Skills• Own the issue, • Detailed and result oriented • Low tolerance to delays.• Problem solving, analytical and data skills • Data backed decision makingCommunication• Professional standard in grammar and though articulation. (Including Language capabilities)Communication • Professional standard in grammar and though articulation. (Including Language capabilities)• Good Comprehension & Written Communication• Good Communication Skills • Ability to use positive languageProcess Understanding• Ability to understand end to end processes.• Ability to conduct sales and service together• Adherence to process and SOPs • Attention to details, complete & error free documentation• Adapt to change in process (SOP) / Systems• Ability to understand end to end processesStakeholder Mgmt.• Language capabilities to cater to specific countries• Experience in direct Stakeholder interactions (Global) preferablyWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .