Ocean Dispute Resolution Specialist

A.P. Moller - Maersk; Airoli; On-site; INR 480,000 - 620,000; Full time

Job summary

Maersk in India seeks a dispute resolution specialist to analyze invoicing disputes, fetch shipment history, and decide on accepting, clarifying, or rejecting cases. You will coordinate with upstream teams and communicate outcomes to customers, ensuring root-cause documentation in core systems.

Responsibilities include timely dispute closure, data-backed decisions, and maintaining professional, positive language while managing multiple stakeholders across regions.

Qualifications

• Strong communication and written skills with focus on customer outcomes.
• Ability to understand disputes, gather data, and drive resolution.
• Stakeholder management and cross-functional coordination abilities.

Responsibilities

• Analyze disputes on invoiced billings and determine resolution path.
• Review upstream processes and fetch history of shipments.
• Communicate with customers and coordinate with internal teams.
• Record root cause and update core systems for processing.

Skills

Communication Skills

Positive Language

Written Communication

Customer Focus

Stakeholder Mgmt

Problem Solving

Attention to detail

Data-driven decisions

Job description

Job description and Details
Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also
expected to understand the Root cause and help fix the same in the upstream process

1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute

Required Skills:

Good Communication Skills & Ability to use positive language

Good Comprehension & Written Communication

Customer Focus & Owning the customer

Understand Customer requirement and focused on customer outcome

Attitude to go across defined job boundaries for customer resolution

Winning for customer – high achievement orientation

Driven to ensure closure

Superior Stakeholder Management

Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills

• Own the issue
• Detailed and result oriented
• Low tolerance to delays.

• Problem solving, analytical and data skills
• Data backed decision making

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

Communication Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

• Good Communication Skills
• Ability to use positive language

Process Understanding

• Ability to understand end to end processes.

• Ability to conduct sales and service together

• Adherence to process and SOPs
• Attention to details, complete & error free documentation

• Adapt to change in process (SOP) / Systems

• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries

• Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs

FTHR should be > 70%

No – repeat dispute

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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