Ocean Dispute Resolution Specialist

Damco Spain SL; Chennai District; On-site; INR 446,000 - 781,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global Exposure

Job summary

Maersk is seeking a customer experience professional to manage disputes processes per global SOP and drive efficiency by sharing knowledge and best practices. The role requires 3–4 years of relevant experience, and flexibility for night shifts with a work-from-office setup.

We value diversity, collaboration, and continuous learning, offering opportunities for growth within a global operations framework and exposure across geographies and cultures.

Qualifications

• Language proficiency for roles involving customer interaction
• Prior experience in Customer Experience with hands-on exposure to customer disputes
• 3–4 years of relevant experience
• Any graduate
• Should be flexible for Night Shifts & Work from Office Setup

Responsibilities

• Manages processes as per global Disputes SOP
• Helps team build efficiency by sharing knowledge, best practices and eliminating waste steps in the process

Skills

Customer dispute handling

Knowledge sharing

Team collaboration

Night shift flexibility

Education

Any graduate

Job description

Manages processes as per global Disputes SOP. Helps team build
efficiency by sharing knowledge, best practices and eliminating waste
steps in the process.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

• Language proficiency (for roles involving customer interaction)




• Prior experience in Customer Experience with hands-on exposure to customer disputes




• 3–4 years of relevant experience




• Any graduate




• Should be flexible for Night Shifts & Work from Office Setup

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.




• Opportunity: Unlock professional and personal growth through diverse career pathways.




• Innovation: Work with a team that embraces technology and continuous improvement.




• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .