Ocean Customer Success Specialist

Maersk Line India Pvt Ltd; Chennai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Maersk Line India Pvt Ltd in Chennai is seeking an Ocean Customer Success Specialist to support customers in onboarding, case management and relationship management within our global logistics network.

The role offers exposure to international operations, opportunities for professional growth, and a collaborative, inclusive workplace. Maersk emphasizes equal opportunity and flexible support for applicants.

Qualifications

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Job description

Ocean customer Success Specialist

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management


• Case Management


• Customer onboarding and relationship management


• Contract and dispute management


• and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escal

What We Offer

• Impact: Your work directly contributes to the success of our global operations.


• Opportunity: Ample opportunities for professional and personal growth.


• Innovation: Join a forward-thinking team embracing cutting-edge technologies.


• Global Exposure: Collaborate with diverse colleagues in an international business environment.


• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk

Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Experience Level Mid Level