Ocean customer experience Specialist

A.P. Moller - Maersk; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Maersk welcomes a graduate with 2+ years of experience to join our Customer Experience team. You will manage customer channels, onboarding, and relationships within the Maersk environment.

The ideal candidate has excellent spoken and written communication, is a German language expert with at least B2, and is comfortable working a European shift while using MS Office effectively.

Qualifications

• Minimum 2 years of experience with a graduate degree.
• Excellent oral and written communication skills (mandatory).
• German language expert with minimum B2 level certification (mandatory).
• Proficient in MS Office applications.
• Comfortable working in a European shift.

Responsibilities

• Customer experience activities including customer channel management.
• Case management and onboarding/relationship management.
• Contract and dispute management support.
• Administrative tasks to support operations.

Skills

German language

Oral and written communication

MS Office

Education

Any Graduate

Tools

MS Office

Job description

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

You will be responsible for:

• Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more

Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream

Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

Having knowledge of standardized work routines and methods, general facts and information but may need to escape non-routine problems to a more experienced colleague or supervisor.

This job requires limited job and business knowledge at the time of hiring.

We are looking for:

Any Graduate with minimum 2 years of experience.

Excellent oral and written communication skills (mandatory)

German Language Expert with minimum B2 Level certification (mandatory)

Good at MS Office skills

The desired candidate should be comfortable working in European shift

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk:

Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].