Observability & Sr. Observability Platform Engineer

American Express Global Business Travel; Bengaluru; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

American Express Global Business Travel seeks an experienced architect to lead the design of comprehensive observability platforms, leveraging ELK Stack, New Relic, Datadog and Alertsite across enterprise systems.

You will establish governance, mentor engineers, and develop advanced monitoring strategies, dashboards and intelligent alerting to enable end-to-end visibility while optimizing cost-efficiency and scalability for the organization.

Qualifications

• 8+ years of experience in platform engineering, DevOps, systems engineering, or related roles.
• 6+ years with enterprise observability platforms (ELK Stack, New Relic, Datadog, Alertsite, or similar).
• Deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworks.
• Hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring.
• Deep expertise in Application Performance Monitoring (APM) concepts, implementation, and optimization.
• Experience defining, measuring, and tracking MTTA, MTTR, MTTD, and other incident metrics.
• Advanced proficiency in scripting and programming languages (Python, Go, Bash, or similar).
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments.

Responsibilities

• Architect and lead the design of comprehensive observability platforms.
• Establish observability standards, guidelines, and governance frameworks.
• Mentor and guide junior engineers and platform teams in observability implementation.
• Develop advanced monitoring strategies, dashboards, and intelligent alerting.
• Lead multi-functional initiatives to instrument applications and infrastructure for end-to-end visibility.
• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale.
• Present technical insights and recommendations to senior leadership and stakeholders.

Skills

Platform engineering

DevOps

Systems engineering

Observability platforms

APM concepts

Incident metrics

Scripting languages

Cloud platforms

Multi-cloud

Tools

ELK Stack

New Relic

Datadog

Alertsite

OpenTelemetry

Job description

• Architect and lead the design of comprehensive observability platforms demonstrating ELK Stack, New Relic, Datadog, Alertsite, and emerging technologies
• Establish observability standards, guidelines, and governance frameworks across the organization
• Mentor and guide junior engineers and platform teams in observability implementation and optimization
• Develop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworks
• Lead multi-functional initiatives to instrument applications and infrastructure for end-to-end visibility
• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale
• Present technical insights and recommendations to senior leadership and stakeholders

What We're Looking For

• 8+ years of experience in platform engineering, DevOps, systems engineering, or related roles
• 6+ years of hands-on expertise with enterprise observability platforms (ELK Stack, New Relic, Datadog, Alertsite, or similar)
• Deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworks
• Strong hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring
• Deep expertise in Application Performance Monitoring (APM) concepts, implementation, and optimization
• Expertise in defining, measuring, and tracking MTTA, MTTR, MTTD, and other incident metrics
• Advanced proficiency in scripting and programming languages (Python, Go, Bash, or similar)
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments

Preferred Qualifications

• Experience architecting observability solutions for large-scale, distributed systems
• Expertise with multiple observability platforms and comparative knowledge
• Background in APM (Application Performance Monitoring) and advanced monitoring techniques
• Experience with machine learning-based anomaly detection and intelligent alerting
• Knowledge of Open-Telemetry, or other sophisticated instrumentation technologies
• Familiarity with chaos engineering and resilience testing
• Security and compliance monitoring expertise (SIEM integration, audit logging)
• Published articles, conference talks, or open-source contributions in observability domain
• Relevant certifications (AWS, GCP, Azure, or vendor-specific observability certifications)
• Experience in financial services or enterprise environments