1. Job Purpose
To lead and oversee safe, highquality nursing care across all inpatient units by managing staffing, clinical standards, patient safety, statutory/accreditation compliance, and daily operations in collaboration with Medical Services, Consultants, Diagnostics, Operations, and Support Services at the Andheri Unit.
2. Accountabilities
a) Inpatient Nursing Operations
- Direct and supervise daytoday functioning of IP wards, HDUs and ICUs, ensuring continuity of care across shifts.
- Ensure smooth admissions, transfers, discharges; coordinate bed management with Operations and Medical Services.
- Anticipate and resolve operational bottlenecks; elevate clinical concerns promptly to DNS/CNO and Medical Services.
b) Staffing, Skill-Mix & Roster Management
- Prepare monthly/weekly rosters aligned to census and patient acuity; ensure skillmix and backup coverage.
- Monitor attendance, overtime, float pool deployment and agency utilization as per DOA.
- Drive workforce productivity while maintaining nursepatient ratios.
c) Clinical Quality & Accreditation (NABH/JCI)
- Ensure compliance to nursing care plans, assessment charts, medication records, progress notes, and consent documentation.
- Implement and audit protocols for medication safety, patient identification, handover, falls, restraints, pressure injury prevention, central line & ventilator bundles.
- Lead nursing readiness for internal/external audits; ensure timely CAPA closures.
d) Patient Safety & Incident Management
- Ensure crash cart checks, code cart seal integrity, equipment readiness, and emergency drills (Code Blue/Red).
- Review incident reports, coordinate RCAs with Quality/Medical Services, implement corrective actions, and track outcomes.
- Promote a just culture and safety reporting among nursing teams.
e) Clinical Collaboration & Rounds
- Participate in multidisciplinary rounds with Consultants and Medical Services; ensure nursing followthrough on plans of care.
- Resolve consultant/nursing interface issues (orders, investigations, bedside procedures, discharge planning).
f) Training, Competency & Performance
- Conduct/coordinate induction, BLS/ACLS refreshers, ICU competencies, and periodic skill validations.
- Coach ANMs/Charge Nurses; conduct appraisals and individual development plans; support preceptor programs.
- Identify highrisk practice gaps and organize targeted drills/simulations.
g) Supplies, Equipment & Infection Control
- Ensure availability of consumables/implants/linen; control wastage and pilferage; maintain par levels.
- Coordinate with Biomedical Engineering for uptime, calibration and preventive maintenance; elevate breakdowns.
- Enforce infection prevention practices, surveillance, audits, and environmental hygiene standards.
h) Statutory & Regulatory Compliance
- Ensure compliance with BMW rules, AERB (as applicable), fire safety, CPR training, and other statutory norms.
- Maintain inspectionready documentation and evidence files for all IP units.
i) Data, Reporting & Continuous Improvement
- Maintain dashboards for falls, pressure injuries, CLABSI/VAP, medication errors, restraint use, documentation compliance, staffing metrics.
- Present monthly nursing metrics in Quality/Safety committees; drive QI projects with measurable outcomes.
- Use audits and incident trends to implement PDSA cycles and standard work.
3. Competencies
a) Core HNH Values
- Patient First
- Excellence
- Accountability
- Respect
- Teamwork
- Integrity
b) Function-specific Competencies (Technical /Functional)
- Advanced clinical nursing (IP/ICU)
- Operations & resource management
- Leadership, coaching and conflict resolution
- Accreditation & regulatory knowledge (NABH/JCI/BMW)
- Data literacy (dashboards, audits, RCA)
- Communication & stakeholder management
- HIS/EMR proficiency; MS Office (Excel, PowerPoint)
- The above is a broad outline on competencies required for the role.
4. Experience & Educational Requirements
EDUCATIONAL QUALIFICATIONS:
Necessary: B.Sc. Nursing / GNM with valid State Nursing Council registration
Desirable: M.Sc. Nursing or PostGraduate certification in Nursing Administration / Hospital Management
RELEVANT EXPERIENCE:
Necessary:
812 years overall nursing experience, including 35 years in a supervisory role (Charge Nurse/ANM/Unit Manager) across IP/ICU settings
Desirable:
Experience in multispecialty tertiary care
Track record of leading accreditation audits (NABH/JCI) and QI projects.