NPD core team member

Darwinbox Digital Solutions Pvt. Ltd.; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Motor Company seeks a Quality Assurance professional to drive quality planning, target setting, and governance across new product development for electric and conventional vehicles. The role requires coordinating DFMEA sessions, risk reviews, and cross-functional quality improvements with strong emphasis on customer satisfaction.

Responsibilities include validating design and testing plans, tracking issues, and ensuring timely closure of corrective actions.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or Electronics Engineering.
• Experience in Quality Assurance and product development quality processes.
• Familiarity with DFMEA/DVP and PQM processes preferred.

Responsibilities

• Lead quality planning, target setting, and roadmaps for quality improvements.
• Participate in DFMEA sessions and provide inputs to R&D on past product issues.
• Coordinate validation, testing, and corrective actions across development phases.
• Oversee customer feedback, field quality, and governance meetings.

Job description

Office Location:#*Current Office Location*#

AboutTVS / Who are we?

TVS Motor Company is a reputed two andthree-wheeler manufacturer globally, championing progress through SustainableMobility with four state-of-the-art manufacturing facilities in Hosur, Mysuruand Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacyof Trust, Value, and Passion for Customers and Exactness, we take pride inmaking internationally aspirational products of the highest quality throughinnovative and sustainable processes. We are the only two-wheeler company tohave received the prestigious Deming Prize. Our products lead in theirrespective categories in the J.D. Power IQS and APEAL surveys. We have beenranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Surveyfor consecutive four years. Our group company Norton Motorcycles, based in theUnited Kingdom, is one of the most emotive motorcycle brands in the world. Oursubsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG)and EGO Movement have a leading position in the e-bike market in Switzerland.TVS Motor Company endeavours to deliver the most superior customer experienceacross 80 countries in which we operate.

To drive and ensure effective planning, execution,monitoring, and continuous improvement of quality assurance processes acrossthe Design and Development phases of New Product Development (NPD), Upgrade,and Refresh projects for Electric Vehicles. The role is responsible forachieving product quality targets, managing quality risks, facilitatingcross-functional quality improvements, and ensuring successful product launcheswith superior customer satisfaction.

Key Responsibilities

1. QualityPlanning & Target Setting

• Participatein market surveys, road trips, style clinics, and customer studies tounderstand customer expectations and support House of Quality (HOQ)preparation.
• Define,agree, and deploy project quality targets, RDML targets, and correspondingachievement plans.
• Establishquality improvement roadmaps and monitor progress throughout the projectlifecycle.
• FacilitateFocus Quality reviews and action plan implementation for TGW improvement

2. ProductDevelopment Quality Assurance

• Participatein Design Failure Mode and Effects Analysis (DFMEA) sessions and providequality inputs to R&D on Past Product Problems (PPP).
• Reviewand monitor product quality risks during vehicle development.
• Ensurequality requirements are effectively incorporated into product design andvalidation plans.
• Supportdesign reviews and quality gate assessments at various project stages.

3. Validation& Testing Management

• Plan,monitor, and review Beta Design Verification Plan (DVP) activities.
• Analyzevalidation results and ensure timely closure of identified issues throughPQM.
• Coordinatewith cross-functional teams to ensure corrective and preventive actionsare effectively implemented.
• Trackquality performance throughout development and testing phases.

4. CustomerFeedback & Field Quality Management

• Participatein Customer Usage Field Trials (CUFT) and capture customer feedback.
• AnalyseCUFT observations and ensure timely closure of issues through PQM.
• Conductfield visits to understand post-launch quality performance.
• Monitorcustomer complaints, TGW, TGR, and emerging field quality concerns.
• AnalyseInitial Product Performance Failure Reports (PPFR) and initiate correctiveactions.

5. QualityGovernance & Project Reviews

• Completeall Design Review (DR) gate checkpoints as per project timelines.
• Ensurecompliance to quality processes and project milestones.
• Leadquality discussions and reviews during project governance meetings.
• Actas PQM Steering/Leader for assigned projects.

Key Performance Indicators (KPIs)

QualityMetrics

• AQIachievement as per policy targets.
• TGWachievement as per policy targets.
• TGRAppeal Score achievement.
• FQIachievement as per MPCP targets.
• Reductionin DVP and CUFT open issues.

ProjectExecution Metrics

• 100%adherence to DWM requirements.
• Timelycompletion of DR gate checkpoints.
• Adherenceto project milestones and launch timelines.
• Closureeffectiveness of PPFR, TGW, and customer complaint issues.

ProcessCompliance Metrics

• PQMand TOC adherence.
• Closureof corrective actions within committed timelines.
• Complianceto quality procedures and standards.

Authority

• Productquality clearance approval.
• Vehicleblocking and release authorization based on quality status.
• Developmentand delivery of quality-related training content.
• Allocationand prioritization of daily work activities.
• Preparation,revision, and implementation of QSP, QSW, and Guidelines.
• PQMSteering Committee/Project Leader authority for assigned projects.
• Escalationand decision-making authority on project quality concerns.
• ProductQuality Assurance and Reliability Engineering
• ElectricVehicle Product Awareness
• NewProduct Development (NPD) Process
• ManufacturingProcesses
• ManufacturingSystems and Controls
• DesignVerification & Validation (DVVP/DVP)
• DFMEAand Risk Assessment
• QualityPlanning and Management (PQM)
• Measurements,Metrology, and Testing
• TOCProcess Awareness
• RootCause Analysis & Corrective Action Methodologies
• CustomerQuality and Field Quality Analysis
• EffectiveCommunication Skills
• InterpersonalRelationship Management
• PeopleLeadership and Influence
• ProblemSolving and Analytical Thinking
• BusinessAcumen
• Planningand Execution Excellence
• DecisionMaking
• CustomerFocus
• ResultOrientation

Qualification & Experience

Education

• Bachelor'sDegree in Mechanical Engineering / Electrical Engineering / AutomotiveEngineering / Electronics Engineering.