Non Voice Customer Service Executive

Talent Acquaintance; Pune District; On-site; INR 250,000 - 500,000; Full time

Job summary

Talent Acquaintance seeks a capable technical support specialist to assist customers via phone, email, or chat, and to troubleshoot complex issues. The role requires clear communication, rapid prioritization, and a customer-focused mindset. You will collaborate with teams to improve product knowledge and drive customer satisfaction.

The ideal candidate will analyze feedback, build customer relationships, and contribute to long-term loyalty and retention, thriving in a fast-paced environment.

Qualifications

• Strong understanding of technical concepts.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication

Interpersonal skills

Problem solving

Analytical skills

Adapt to new tech

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.