Noida-Technical Voice Customer Support

Allegis Group Services, Inc.; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Allegis Group Services, Inc. is hiring for Noida-International voice Technical Customer Support to support a Fortune 500 client. The role requires 1 to 3 years of experience and is located in Noida with immediate to 15 days notice.

Responsibilities include analyzing issues, applying internal processes, using case management systems, and delivering clear verbal and written communication to candidates while upholding client policies and procedures.

Qualifications

• 1 to 3 years of relevant experience in voice technical support.
• High school diploma or equivalent required.
• Basic technical troubleshooting experience preferred.

Responsibilities

• Respond to candidates' issues by analyzing the situation and resolving with internal processes.
• Follow client policies and internal procedures while using case management system.
• Collect information to identify trends and share findings with stakeholders.
• Prioritize tasks and propose solutions to leadership roadblocks.
• Communicate clearly with live candidates and explain policies and testing procedures.
• Anticipate needs and resolve issues to deliver quality service.

Skills

Technical support

Troubleshooting

Written communication

Verbal communication

Case management

Education

High school diploma

Job description

We are excited to announce urgent openings for Noida-International voice Technical Customer Support for fortune 500 company and one of the world's largest MNC.

About the Role

Noida-International Voice Technical Customer Support

Experience Required: 1 to 3 Years

Notice Period-0-15 days

Location: Noida

Technical Support and Troubleshooting

• Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
• Actively demonstrate the application of concepts and guidelines.
• Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
• Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
• Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
• Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
• Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.

Education and Experience

• Minimum High School Diploma or equivalent
• Customer service experience preferred
• Basic technical troubleshooting experience preferred