Noc Specialist / SRE engineer

Bridgenext; Pune District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Bridgenext is seeking a hands-on 247 NOC Specialist to ensure availability, performance, and reliability of production systems. The role spans monitoring, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to minimize downtime and improve operational excellence.

You will operate in a 247 shift model, triage alerts, perform deep root-cause analysis, manage changes with Terraform, and contribute to post-incident reviews and runbooks.

Qualifications

• 3-6 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations.
• Experience in a shift-based operations environment with ownership and urgency.
• Ability to document clearly (runbooks, post-incident notes) and collaborate with cross-functional teams; strong monitoring/alerting skills.

Responsibilities

• Monitor applications and infrastructure with New Relic, Datadog, Grafana; maintain dashboards and actionable alerting.
• Provide L1/L2 incident response in a 24/7 environment; triage alerts, restore service, and manage escalations.
• Troubleshoot Linux systems, Kubernetes workloads, infrastructure components, and networks.
• Analyze logs with ELK to identify patterns and support RCA.
• Manage changes using Terraform; follow Infrastructure-as-Code practices.
• Support Kubernetes deployments, health checks, scaling, and troubleshooting.
• Maintain runbooks, SOPs, and shift handover notes for knowledge sharing.
• Collaborate with engineering and cloud/infrastructure teams to improve reliability.

Skills

SRE / NOC

Production Support

DevOps

Kubernetes

Linux Administration

Terraform

Monitoring Tools

Incident Triage

Education

Bachelors in Engineering/ MCA

Tools

Terraform

Kubernetes

New Relic

Datadog / Grafana

ELK

Job description

We are looking for a 247 NOC Specialist to ensure the availability, performance, and reliability of production systems. This role is hands-on across monitoring/observability, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to reduce downtime and improve operational excellence.

Shift / Support Model: 247 rotational shifts (including nights/weekends) with on-call participation as required.

Key Responsibilities:

• Monitor applications and infrastructure using New Relic, Datadog, Grafana and related observability tooling; maintain dashboards and actionable alerting
• Provide L1/L2 incident response in a 247 environment; triage alerts, restore service quickly, and manage escalations
• Perform deep troubleshooting across Linux systems, Kubernetes workloads, infrastructure components, and network paths
• Conduct log analysis using Newrelic/ELK (and/or similar platforms) to identify patterns, correlate events, and support root cause analysis
• Manage infrastructure changes using Terraform and follow Infrastructure-as-Code practices (review, version control, rollback readiness)
• Support Kubernetes platform operations by assisting with deployments, performing cluster/service health checks, executing scaling and recycling activities, monitoring capacity and performance, and troubleshooting issues
• Maintain clear runbooks, SOPs, and shift handover notes; ensure knowledge is captured and reusable
• Partner with engineering and cloud/infrastructure teams to improve reliability through post-incident reviews, problem management, and continuous improvements to observability

Must Have Skills:

• Bachelors degree (B.Tech/B.E., MCA) or equivalent practical experience
• 3-6 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations
• Experience working in a shift-based operations environment with strong ownership and urgency
• Ability to document clearly (runbooks, post-incident notes) and collaborate effectively with cross-functional teams.Monitoring & Observability: New Relic, Datadog, Grafana; strong alert triage and dashboarding skills
• Linux: administration fundamentals, process/service troubleshooting, permissions, performance basics
• Infrastructure as Code: Terraform (hands-on)
• Containers: Kubernetes (workload troubleshooting, cluster concepts)
• Networking: TCP/IP basics, DNS, HTTP/HTTPS, load balancing concepts, connectivity troubleshooting
• Log Analysis: ELK (or equivalent), querying/correlation for RCA support

Preferred Skills:

• Cloud infrastructure fundamentals (AWS/Azure/GCP)
• Good communication skills: clear incident updates, shift handovers, and stakeholder coordination

Professional Skills:

• Solid written, verbal, and presentation communication skills
• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues

Bridgenext is an Equal Opportunity Employer