NOC Engineer - Server / EKS

Availity; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Availity in Bangalore is seeking a NOC Server Engineer to provide advanced 24x7 operational support for cloud-hosted server infrastructure in AWS and Azure. You will serve as the shift escalation lead for high-severity incidents, ensuring service stability and rapid restoration.

Key responsibilities include deep Linux/Windows troubleshooting, multi-cloud observability, incident management in ServiceNow or Jira, and mentoring engineers to maintain incident response quality in a 24x7 production

Qualifications

• 6+ years in Cloud Operations, NOC, SRE or Infra Support.
• Experience leading or handling P1/P2 incidents in 24x7 production.

Responsibilities

• Provide deep troubleshooting for Linux and Windows servers in AWS/Azure.
• Analyze alerts with CloudWatch, Azure Monitor, Splunk, Grafana.
• Coordinate with OC, Incident Managers and SMEs; maintain ownership/escalation.
• Execute safe operational actions and validate post-change health.
• Ensure incident timelines and handovers in ServiceNow or Jira.
• Mentor engineers and own structured shift handovers.

Skills

AWS

Azure

Linux servers

Windows servers

Kubernetes (EKS)

Terraform

Networking fundamentals

Observability

ServiceNow

Jira

Scripting

CI/CD workflows

Tools

Terraform

Git

Job description

Overview

Availity is a leading health information network with operations in the United States, processing billions of transactions annually and connecting healthcare providers to plans and technology partners. The Bangalore, India team focuses on transforming healthcare delivery through innovative cloud and platform solutions. If you are driven, collaborative, and have strong technology skills to drive innovation, we’d like to hear from you.

Role

The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Foundational knowledge of Kubernetes (EKS), Terraform, and cloud networking is required to support modern cloud workloads.

Responsibilities

• Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure (OS, services, performance, and capacity).
• Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
• Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain clear ownership and escalation.
• Execute safe, pre-approved operational actions and validate post-change health using documented procedures.
• Ensure accurate incident timelines, updates, and handovers in ServiceNow or Jira.
• Mentor engineers and own structured shift handovers to maintain operational continuity.

Required Skill Set

• Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
• Linux & Windows Servers: Advanced OS-level administration, patching, log analysis, service troubleshooting, and performance tuning.
• Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
• Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform-based changes following operational guardrails.
• Cloud Networking Fundamentals: VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting.
• Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation.
• ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira.

Preferred Skills

• Scripting (Bash, PowerShell, Python) for operational automation.
• CI/CD and Git-based workflows supporting infrastructure changes.
• Additional cloud networking and security knowledge; Kubernetes CKAD/CKA are a plus.

Experience & Qualifications

• 6+ years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles.
• Proven experience leading or handling P1/P2 incidents in 24×7 production environments.
• Experience with runbooks, escalation matrices, and structured shift handovers.
• Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes CKAs/CKAD.

Shift Model & Work Environment

24×7 rotational shifts. Work from office with structured handovers and escalation ownership.

Camera Policy

As a remote-first company, we are camera-first and require camera usage in virtual meetings to foster collaboration and security. If you are unable to use a camera for all meetings, this role may not be suitable. Camera usage helps protect sensitive information and prevents unauthorized access.

We love what we do and invite you to join Availity to contribute to innovative healthcare solutions.