NOC Engineer (Contract)

Aeris Communications Inc.; Dadri; Presencial; INR 400.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

On-site office

Descripción de la vacante

Aeris Communications Inc. is seeking an experienced NOC Monitoring Engineer to join our Noida, India office and collaborate with our global Tier I Customer Support team.

The role requires monitoring Aeris applications and infrastructure, proactive problem detection, and incident management in a 24x7 environment. You will work with Zendesk and Jira, analyze logs, and coordinate with cross-functional teams to resolve issues.

Formación

• Experience in NOC or IT helpdesk within a high-traffic, global enterprise environment
• Proficient with Zendesk and Jira
• Ability to read logs and use diagnostic tools
• Curious mindset and willingness to learn continually

Responsabilidades

• Alarms monitoring of Aeris application and infrastructure
• Proactively identify problems and take actions based on SOPs
• Provide expertise in monitoring to peers
• Escalate issues to next level and ensure resolution
• Page stakeholders and set up incident management bridge
• Document problems, impact and SME resolutions
• Manage multiple cases and maintain procedural documentation
• Manage workload with accurate timelines and deliver on time
• Be ready to work in 24x7 shift

Educación

Electronics/Telecommunication/Computer Science degree

Herramientas

Zendesk

Jira

Descripción del empleo

Aeris is the secure connectivity platform for Physical AI and intelligent IoT devices. It caters to connected cars, drones, autonomous mobility, robotics, utilities, energy, fleet management, logistics, medical devices, and manufacturing. Aeris serves over 7,000 enterprise customers and connects more than 115 million devices worldwide, including 41 million connected vehicles, supported by an ecosystem of 30+ mobile network operators. Enterprises rely on Aeris for the borderless connectivity, embedded security, observability, and proven scale that mission critical Physical AI programs demand.

About Aeris Communications Inc.

Aeris is the secure connectivity platform for Physical AI and intelligent IoT devices. It caters to connected cars, drones, autonomous mobility, robotics, utilities, energy, fleet management, logistics, medical devices, and manufacturing. Aeris serves over 7,000 enterprise customers and connects more than 115 million devices worldwide, including 41 million connected vehicles, supported by an ecosystem of 30+ mobile network operators. Enterprises rely on Aeris for the borderless connectivity, embedded security, observability, and proven scale that mission critical Physical AI programs demand.

Job Profile

As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team. The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the‑art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round‑the‑clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process‑based culture, we believe that written policies are a poor replacement for sound judgement.

So come and be part of this exciting times Aeris is going through!

Job Description

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, performtroubleshooting and incident response on the system, escape to next level and track problems through to resolution.

Responsibilities

• Alarms monitoring of Aeris application and infrastructure
• Proactively identify the problem and take the defined actions based on scripted method of procedures
• Provide expertise in monitoring to department peers
• Escalate the issue to next level and ensure the problem resolution
• Page the stake holders and Set-up the Incident management bridge for problem resolution
• Document the problem, impact and resolution delivered by SMEs
• Managing multiple cases at one time while adding procedural documentation
• Manage your workload by accurately gauging timelines and meeting timelines
• Required to work in 24*7 shift

Candidate Prerequisites

Qualifications

Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.

Years of experience

2-5 years

Technical and/or functional skills

• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Experience with diagnostic tools and reading and interpreting logs
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandatory

Personality attributes

• Must possess good communication skills and fluent in English speaking and Writing.
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player
  Customer focus approach and sense of urgency
• Ready to work in shifts 24x7
• Demo nstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance.

Our Process

Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.