Network Operations Center Engineer

Aeris; Dadri; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance

24/7 cafeteria

Collaborative workspace

Job summary

Aeris in Noida, India is seeking an experienced NOC Monitoring Engineer to join the global Tier I Customer Support team. You will monitor applications and infrastructure from a central location, respond to incidents, and ensure timely resolution to keep our IoT platform running smoothly.

The role requires 2–5 years of relevant experience, and you will work 24x7 shifts in a fast-paced enterprise environment, using tools like Zendesk and Jira while collaborating with peers and stakeholders to

Qualifications

• Degree in Electronics, Telecommunication, CS, or equivalent.
• 2–5 years of experience in NOC or IT helpdesk.
• Experience with Zendesk, Jira, or ticket-tracking best practices.

Responsibilities

• Monitor Aeris application and infrastructure alarms.
• Identify problems proactively and take defined actions.
• Provide monitoring expertise to department peers.
• Escalate issues and drive resolution.
• Page stakeholders and set up the incident management bridge.
• Document problem, impact and SME resolutions.
• Handle multiple cases while adding procedural documentation.
• Manage workload and timelines.
• Work 24x7 shifts.

Skills

NOC monitoring

Troubleshooting

Incident management

English proficiency

Education

Electronics/Telecommunication/CS or equivalent

Tools

Zendesk

Jira

Log analysis

Diagnostic tools

Job description

For more than 30 years, Aeris has been a global leader in cellular IoT, powering connected solutions across automotive, utilities and energy, fleet management and logistics, medical devices, and manufacturing. Today, Aeris supports a global ecosystem of 7,000 enterprise customers, 30 mobile network operator partners, more than 115 million connected devices, and 45 million connected cars worldwide. Through secure, scalable, and borderless connectivity solutions, Aeris helps organizations simplify operations, improve performance, and accelerate growth in an increasingly connected world.

Job Profile

As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process-based culture, we believe that written policies are a poor replacement for sound judgement.

So come and be part of this exciting times Aeris is going through!

Job Description

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Responsibilities:

1. Alarms monitoring of Aeris application and infrastructure
2. Proactively identify the problem and take the defined actions based on scripted method of procedures
3. Provide expertise in monitoring to department peers
4. Escalate the issue to next level and ensure the problem resolution
5. Page the stake holders and Set-up the Incident management bridge for problem resolution
6. Document the problem, impact and resolution delivered by SMEs
7. Managing multiple cases at one time while adding procedural documentation
8. Manage your workload by accurately gauging timelines and meeting timelines
9. Required to work in 24*7 shift

Candidate Prerequisites

Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.

Years of experience: 2-5 years

Technical and/or functional skills:

• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Experience with diagnostic tools and reading and interpreting logs
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandatory

Personality attributes:

• Must possess good communication skills and fluent in English speaking and Writing.
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player
• Customer focus approach and sense of urgency
• Ready to work in shifts 24x7
• Demonstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance.