NOC Engineer (Contract)

Aeris; Dadri; Hybrid; INR 300,000 - 400,000; Full time

Benefits offered by this job

Open desks

24/7 cafeteria

Health insurance

Job summary

Aeris is seeking an experienced NOC monitoring Engineer based in Noida, India to join the global Tier I Customer Support team. The role focuses on monitoring applications and infrastructure for our IoT solution from a central location, with emphasis on proactive problem detection and incident response.

The ideal candidate has 2–5 years in NOC or IT helpdesk, strong English communication, and experience with Zendesk/Jira. The position is hybrid in Noida Sector 62 and includes 24x7 shift coverage.

Qualifications

• Degree in Electronics Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.
• 2-5 years of experience in NOC or IT helpdesk in a high-traffic, global environment.
• Excellent written and verbal communication in English.

Responsibilities

• Monitor alarms for Aeris apps and infrastructure.
• Identify problems proactively and take actions per SOPs.
• Provide monitoring expertise to peers in the department.
• Escalate issues to the next level and track resolution.
• Page stakeholders and set up the incident management bridge.
• Document problems, impact, and SME resolutions.
• Handle multiple cases while adding procedural docs.
• Manage workload and meet timelines.
• Work 24x7 shifts as required.

Skills

NOC experience

Zendesk/Jira

Communication

Diagnostics/logs

Organization

Learning mindset

SPI knowledge

Networking basics

Shift work

Education

Electronics/Telecommunication/CS/CE degree

Tools

Zendesk

Jira

Job description

Job Profile

As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team. The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace.

• Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks.
• We have one of the best health and insurance benefit schemes in the industry.

With a lean process-based culture, we believe that written policies are a poor replacement for sound judgement.

So come and be part of this exciting times Aeris is going through!

Budget

3–4 LPA + Allowances

Location

Noida Sector 62 (Hybrid)

Job Description

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, performtroubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Responsibilities

• Alarms monitoring of Aeris application and infrastructure
• Proactively identify the problem and take the defined actions based on scripted method of procedures
• Provide expertise in monitoring to department peers
• Escalate the issue to next level and ensure the problem resolution
• Page the stake holders and Set-up the Incident management bridge for problem resolution
• Document the problem, impact and resolution delivered by SMEs
• Managing multiple cases at one time while adding procedural documentation
• Manage your workload by accurately gauging timelines and meeting timelines
• Required to work in 24*7 shift

Candidate Prerequisites

Qualifications

Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.

Years of experience

2-5 years

Technical and/or functional skills

• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Excellent written and verbal communication
• Experience with diagnostic tools and reading and interpreting logs
• Excellent organization skills
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandatory

Personality attributes

• Must possess good communication skills and fluent in English speaking and Writing.
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player Customer focus approach and sense of urgency
• Ready to work in shifts 24x7
• Demonstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance.

Our Process

Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.