Senior QA Engineer (IVR)

NICE; Pune District; On-site; INR 650,000 - 950,000; Full time

Benefits offered by this job

NICE-FLEX hybrid work model

Job summary

NiCE is seeking a Quality Assurance professional focused on manual testing, API and IVR validation, and client portal testing. You will support daily change requests, version upgrades, and system standardization activities, collaborating with cross-functional teams to deliver reliable products.

Responsibilities include designing test cases, exercising end-to-end client portal builds, and validating backend data with SQL. Familiarity with SOAP UI/ReadyAPI and XML/JSON is advantageous.

Qualifications

• Experience with manual testing across web and API/IVR components.
• Knowledge of SQL basics to validate backend data.
• Familiarity with SOAP UI/ReadyAPI and XML/JSON formats.

Responsibilities

• Handle daily client change requests and version upgrades.
• Perform functional, regression, integration, API, and IVR testing.
• Design, create, and execute test cases and scenarios.
• Validate API integrations using SOAP UI or ReadyAPI.
• Test end-to-end client portal builds and web apps.
• Log, track, and verify defects through resolution.
• Collaborate with cross-functional teams to ensure timely releases.
• Validate backend data with basic SQL queries.

Skills

Manual testing

API testing

IVR testing

SQL basics

Portal testing

Tools

SOAP UI

ReadyAPI

UI Automation tools

XML

JSON

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products.

How will you make an impact?

• Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%).
• Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%).
• Design, create, and execute test cases and test scenarios.
• Validate API integrations using SOAP UI, ReadyAPI, or similar tools.
• Test end-to-end client portal builds and web-based applications.
• Identify, log, track, and verify defects through resolution.
• Validate backend data using basic SQL queries.
• Collaborate with cross-functional teams to ensure product quality and timely releases.
• Maintain testing documentation and support continuous quality improvements.

You will also have an advantage if you have experience in:-

• API Testing knowledge
• Knowledge in any Scripting Language
• Open Source SOAPUI/Commercial READY API
• Manual Testing courses / certifications
• Exposure on XML and JSON
• UI Automation tools

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11546

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.