Networking Advisor

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Networking Advisor to support and enhance enterprise LAN/WAN infrastructure in India. The role involves troubleshooting, design, and optimization of routing, switching, and F5 load-balancing within a 24x7 production environment.

The candidate will collaborate with project teams and stakeholders, manage escalations through ServiceNow, and ensure adherence to change management processes.

Qualifications

• 8+ years of experience in enterprise LAN/WAN networks.
• Hands-on routing/switching in large enterprise environments.
• F5 Load Balancers administration and troubleshooting.
• Strong ITIL/Change Management knowledge.

Responsibilities

• Support enterprise network infrastructure and operations.
• Troubleshoot complex network incidents across LAN/WAN.
• Design, implement, and optimize routing and switching solutions.
• Administer F5 load balancers and application delivery.
• Deploy, upgrade, maintain network infrastructure.
• Escalate and document tickets using ServiceNow.
• Ensure configurations comply with standards and change processes.
• Participate in root cause analysis and performance monitoring.
• Provide 24x7 on-call support.

Skills

LAN/WAN expert

Routing & Switching

Layer 2/3 networking

F5 Load Balancers

ITIL & Change Mgmt

Ticketing (ServiceNow)

24x7 support

Tools

ServiceNow

Network monitoring

Job description

We are currently seeking a Networking Advisor to join our team in Uttar Pradesh, India.

Responsibilities:

• Serve as a Senior Network Engineer/SME supporting enterprise network infrastructure and operations.
• Provide advanced troubleshooting and support for complex network incidents across LAN and WAN environments.
• Design, implement, maintain, and optimize enterprise Routing Switching solutions.
• Administer, support, and troubleshoot F5 load balancing and application delivery solutions.
• Participate in network deployments, upgrades, maintenance activities, and infrastructure improvement initiatives.
• Collaborate with project managers, business stakeholders, and cross-functional technology teams to ensure successful project delivery.
• Own and document escalated support tickets and service requests through resolution using ServiceNow or similar ticketing platforms.
• Ensure network configurations comply with established standards, policies, and change management processes.
• Participate in root cause analysis, network performance monitoring, and operational reporting.
• Participate in an on-call rotation and support a 24x7 production environment.
• Demonstrate strong communication, presentation, and customer service skills while working with technical and non-technical audiences.

Basic Required Qualifications:

• 8+ years of experience supporting and managing enterprise LAN/WAN network infrastructures.
• Extensive hands-on experience with Routing Switching technologies in large enterprise environments.
• Strong expertise in Layer 2 and Layer 3 networking, including:
  • VLANs
  • Stp/rstp/mstp
  • Hsrp/vrrp
  • OSPF
  • BGP
  • EIGRP
• Hands-on experience administering, configuring, and troubleshooting F5 Load Balancers (Required).
• Strong knowledge of network troubleshooting methodologies and performance optimization.
• Experience supporting mission-critical production environments.
• Familiarity with ITIL and Change Management processes.
• Excellent written and verbal communication skills.
• Strong customer service, problem-solving, and analytical skills.

Highly Preferred Skills:

• Experience with Cisco and Aruba networking solutions.
• Experience supporting enterprise wireless environments.
• Experience with Riverbed technologies.
• Experience with Cisco Nexus platforms.
• Technical Lead or SME experience in enterprise network environments.
• Experience working in 24x7 operational support organizations.
• Strong documentation, presentation, and stakeholder communication skills.