Network & Svcs Operation Associate

Accenture; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

A leading consulting firm is seeking a Network & Services Operation Associate in Bengaluru. Ideal candidates will have 1 to 3 years of experience in telecom operations, focusing on fast and accurate service activation. Responsibilities include managing the order lifecycle and coordinating with sales and technical teams to ensure seamless service deployment. A strong understanding of telecom products and network fundamentals is essential, as well as experience with Order Management systems. Competitive compensation is offered with opportunities for professional development.

Qualifications

• 1 to 3 years of experience in telecom or related field.
• Strong understanding of network configurations.
• Ability to manage end-to-end order lifecycle.

Responsibilities

• Manage end-to-end Order to Activate lifecycle.
• Validate customer orders for technical & commercial feasibility.
• Coordinate with Sales, Network, Field Ops, and Vendors.
• Track order fallout and drive resolution.
• Ensure billing readiness & clean handover to Assurance.

Skills

Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless

Network fundamentals: IP, VLANs, bandwidth, routing concepts

Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow)

Excel / data analysis (validation & reconciliation)

Understanding of activation workflows

Automation mindset (workflow improvement)

Education

Any Graduation

Tools

ServiceNow

Inventory systems

Job description

Skill required

Network Operations - Service Assurance

Designation

Network & Svcs Operation Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

What would you do?

Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework.

What are we looking for?

• Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless
• Network fundamentals: IP, VLANs, bandwidth, routing concepts
• Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow)
• Strong understanding of activation workflows
• Excel / data analysis (validation & reconciliation)
• KPIs
• Order cycle time (TAT)
• Fallout rate
• First-time-right activation %
• Rework reduction
• ServiceNow Order Management
• Inventory systems exposure
• Understanding of network configs (read-level)
• Automation mindset (workflow improvement)

Roles and Responsibilities

• Manage end-to-end Order to Activate lifecycle
• Validate customer orders for technical & commercial feasibility
• Coordinate with Sales, Network, Field Ops, and Vendors
• Configure services via provisioning systems
• Track order fallout and drive resolution
• Ensure billing readiness & clean handover to Assurance
• Maintain activation SLAs and documentation