Network Security Operations Manager - IXLI

NTT Global Networks; Maharashtra; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

NTT Global Networks is seeking a Senior Manager – Security Operations to lead a 24x7 Security Operations Center in Mumbai. You will manage global security devices, guide a team of engineers, and drive incident, problem, and change management per ITIL.

The role requires deep security product experience, strong executive communication, and risk remediation leadership. You will mentor staff, orchestrate vulnerability and patch programs, and deliver regular security reports to stakeholders while

Qualifications

• Security mindset with 24x7 global operations exposure.
• Hands-on with security products/technology and vendor ecosystems.
• Ability to mentor and lead security engineers effectively.
• Strong client-facing communication and executive-level advisory skills.
• Experience in security automation and cross-functional collaboration.

Responsibilities

• Manage 24x7 Security Operations Center for a global enterprise.
• Oversee security device management across large-scale networks.
• Lead a team of Security Engineers and handle escalations.
• Implement ITIL-aligned incident, problem and change management.
• Prepare and present root cause analyses and improvement plans.
• Act as primary contact for large clients and drive risk remediation.
• Drive patch management, vulnerability management and reporting.
• Develop and present security metrics and SOPs.
• Foster teamwork and ensure licensing and contract compliance.

Skills

Security ops leadership

People management

Customer empathy

24x7 support

Security automation

Multi-vendor

Communication skills

Incident handling

Technical advisory

ITIL awareness

Education

BE/BTech in Computers/Electronics/IT

Graduate/Postgraduate in Science/Maths/IT

Tools

Palo Alto

Fortinet

Checkpoint

Global Protect

Cisco AnyConnect

Zscaler ZIA

ZPA

ZDX

Palo Alto Prisma

Aruba ClearPass

Cisco ISE

F5 BIG-IP

Juniper Netscaler

SIEM

Job description

Senior Manager – Security Operations

JOB DESCRIPTION

Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours

PRE-REQUISITES

• Passionate for security
• Hands-on experience with Security products and technology
• Strong people management skills
• Possess customer centric approach with empathy
• Managed Network and Security “24x7” support experience on global large-scale networks
• Strong communication, presentation and customer handling skills
• Ability to offer technical and experience-based advice to executives, colleagues and subordinates
• Proven ability on security automation
• Technical expertise in multi-vendor environment
• Firewall: Palo Alto, Fortinet, Checkpoint
• VPN: SSL VPN Global Protect, Cisco Anyconnect
• SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
• NAC: Aruba Clear Pass, Cisco ISE
• Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
• SIEM

RESPONSIBILITIES

• Manage Security Operations Center 24x7
• Security Device Management for global enterprise large scale customer
• Manage team of Security Engineers
• Handle Incident, Problem and Change Management as per ITIL framework
• Handle technical escalations
• Manage ticket queue, participate in Severity 1 and Severity 2 tickets
• Create Service Improvement Program
• Create and Present Root Cause Report for security incident
• Act as point of contact for large clients
• Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
• Lead Patch Management process on all Security devices
• Act as lead for Security Incidents and owner for investigation as well as follow-up actions
• Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
• Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
• Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
• Mentor and conduct training programs
• Create and present annual evaluations, performance development plans and KRAs
• Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles

TRAINING AND CERTIFICATION

• PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH

EXPERIENCE

• Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

INDGN2026