Lead Network Engineer - IXLI

NTT Global Networks; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT Global Networks in Mumbai seeks a Lead Engineer – Enterprise Network Operations to oversee large enterprise LAN/WAN/Wireless/DDI environments. You will drive incident resolution, change management, and performance tuning while mentoring juniors.

You will coordinate with global clients, manage 24x7 support shifts, and act as SME SPOC for key network products. A strong foundation in switching, wireless, DDI and vendor interactions is essential.

Qualifications

• Bachelor's degree or higher in engineering or IT.
• 7+ years of progressive enterprise network experience.
• Strong switching and wireless knowledge required.

Responsibilities

• Provide 24x7 support for global enterprise networks.
• Handle switching/wireless/DDI issues and ticket resolution.
• Lead change management and configuration upgrades.
• Mentor juniors and act as SME SPOC.
• Interface with customers and lead technical meetings.
• Prepare RCA and service improvement plans.

Skills

Cisco Catalyst/Nexus

Arista switching

Meraki switching

Mist wireless

Infoblox DDI

Troubleshooting

HSRP/VRRP

STP/VTP

VSS/VPC

Ether-Channels/IRF

AP/IAP/Flex-connects

Education

B.E./B.Tech in Electronics/EE/CS

Graduate/PG in Science/Math/IT

Tools

Cisco/Aruba/Juniper gear

HP Aruba switches

Meraki/Mist platforms

Network management tools

Job description

Job Title: Lead Engineer – Enterprise Network Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift

PRE-REQUISITES

• Technical expertise on all or either of the following platform
• Cisco catalyst and Nexus switching and wireless
• Arista switching
• HP/Aruba switching and wireless
• Meraki switching and wireless
• Mist wireless
• Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology
• HSRP/VRRP
• STP/VTP
• VSS/VPC
• Ether-Channels, Stacking of switches (IRF, Cisco Stack)
• Stand-alone AP, IAP, Flex-connects, Wireless bridge

RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION

• Cisco certification and Aruba /Juniper certification will be added advantage

EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience

OTHER SKILLS

• Good communication skills - written as well as verbal
• Passion to work and learn new technology
• ITIL process awareness

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