Network Services Specialist (NOC Engineer)

Kyndryl; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl Inc. in Bengaluru seeks a Network Services Specialist (NOC Engineer) responsible for ensuring availability, performance, security, and reliability of enterprise network services across global multi-vendor environments.

You will provide L2/L3 operational support for campus, data centers, WAN, SD-WAN, cloud, and security domains. The role involves monitoring using observability tools, proactive health checks, incident management per ITIL, coordinating with vendors, executing upgrades, and

Qualifications

• 6-9 years of experience in network operations, NOC, or network engineering.
• Strong knowledge of TCP/IP, routing and switching, BGP, OSPF, MPLS, VPNs, and SD-WAN.
• Hands-on experience with Cisco, Juniper, and Palo Alto technologies.
• Experience with cloud networking (AWS/Azure/GCP) and network security.
• Knowledge of ITIL processes and incident management.

Responsibilities

• Provide L2/L3 support for global enterprise network infrastructure, including LAN, WAN, Data Center, SD-WAN, Cloud, and Security environments.
• Monitor network availability, performance, and security using enterprise observability and network management tools.
• Troubleshoot and resolve complex network incidents within defined SLAs and operational targets.
• Serve as an escalation point for critical incidents and collaborate with engineering teams, OEM vendors, and telecom providers for timely resolution.
• Support and maintain Cisco, Juniper, and Palo Alto networking and security platforms.
• Execute network upgrades, migrations, software patching, vulnerability remediation, and lifecycle management activities.
• Participate in Incident, Change, Problem, and RCA processes aligned with ITIL best practices.
• Perform proactive health checks, capacity planning, performance optimization, and trend analysis.
• Support enterprise security and compliance initiatives, ensuring adherence to governance standards.
• Create and maintain SOPs, technical documentation, knowledge articles, and network diagrams.
• Leverage automation and scripting to improve operational efficiency and service delivery.
• Participate in 24x7 operational support and on-call rotations as required.

Skills

Network Operations

NOC

Network Engineering

TCP/IP

BGP

OSPF

MPLS

SD-WAN

Cisco

Juniper

Palo Alto

ITIL

Cloud Networking

Tools

Cisco

Juniper

Palo Alto

Job description

Job Summary

As a Network Services Specialist (NOC Engineer), you will be responsible for ensuring the availability, performance, security, and reliability of enterprise network services across a global multi-vendor environment. You will provide expert L2/L3 operational support for complex networking infrastructures spanning campus, data center, WAN, SD-WAN, cloud, and security domains, while driving operational excellence and continuous service improvements.

Responsibilities

• Provide L2/L3 support for global enterprise network infrastructure, including LAN, WAN, Data Center, SD-WAN, Cloud, and Security environments.
• Monitor network availability, performance, and security using enterprise observability and network management tools.
• Troubleshoot and resolve complex network incidents within defined SLAs and operational targets.
• Serve as an escalation point for critical incidents and collaborate with engineering teams, OEM vendors, and telecom providers for timely resolution.
• Support and maintain Cisco, Juniper, and Palo Alto networking and security platforms.
• Execute network upgrades, migrations, software patching, vulnerability remediation, and lifecycle management activities.
• Participate in Incident, Change, Problem, and Root Cause Analysis (RCA) processes aligned with ITIL best practices.
• Perform proactive health checks, capacity planning, performance optimization, and trend analysis.
• Support enterprise security and compliance initiatives, ensuring adherence to governance standards.
• Create and maintain SOPs, technical documentation, knowledge articles, and network diagrams.
• Leverage automation and scripting to improve operational efficiency and service delivery.
• Participate in 24x7 operational support and on-call rotations as required.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 6-9 years of experience in Network Operations, NOC, or Network Engineering .
• Strong knowledge of TCP/IP, Routing Switching, BGP, OSPF, MPLS, VPNs, and SD-WAN .
• Hands-on experience with Cisco, Juniper, and Palo Alto technologies.
• Expertise in network security, firewalls, VPNs, and Zero Trust architectures .
• Experience with cloud networking (AWS/Azure/GCP) and network monitoring tools.
• Strong troubleshooting, ITIL process knowledge, and communication skills.

Preferred Professional and Technical Expertise

• Experience with cloud networking and security environments .
• Knowledge of Python, Ansible, REST APIs, and network automation .
• Familiarity with Git, CI/CD, and Infrastructure as Code (IaC) .
• Exposure to network modernization and transformation projects .
• Experience in large global enterprise environments.
• Relevant certifications such as CCNP, PCNSE, JNCIS/JNCIP, ITIL, or Cloud Certifications .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.