Network Operations Analyst

Tata Consultancy Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services (TCS) invites an experienced Network Operations Analyst to join our Hyderabad/ Chennai delivery teams. The role emphasizes L2 incident and service request support, proactive network monitoring, and RCA-based fixes to keep our global infrastructure running smoothly.

Candidates should have 5–8 years in network operations, hands-on experience with routing, switching, wireless, WAN, DNS/DHCP/NTP, and device firmware upgrades, and be familiar with SLAs and OLAs in an

Qualifications

• 5-8 years of experience in network operations.
• Provides L2 support for network incidents, service requests and operational issues.
• Hands-on with routing, switching, wireless, and WAN connectivity tasks.
• Performs root cause analysis and implements corrective actions.

Responsibilities

• Provide L2 support for network incidents, service requests, and operational issues.
• Monitor network infrastructure and respond to alerts proactively.
• Troubleshoot routing, switching, wireless, and WAN connectivity issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Escalate complex issues to L3 engineering teams when required.
• Ensure adherence to operational SLAs and OLAs.
• Network Administration
• Configure and maintain routers, switches, wireless access points, and controllers.
• Support VLAN provisioning, trunking, port management, and network segmentation.
• Manage IP addressing, DNS, DHCP, and NTP services.
• Perform firmware and software upgrades on network devices.
• Maintain network inventories and documentation

Skills

L2 support

Network monitoring

Routing & Switching

Wireless & WAN

RCA & Troubleshooting

SLAs & OLAs

Network admin

IP addressing / DNS / DHCP / NTP

Firmware upgrades

Documentation

Job description

Greetings from TCS!!!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Title: Network Operations Analyst

Job Location : Hyderabad/ Chennai

Experience required : 5-8 years

Job Description:

• Provide L2 support for network incidents, service requests, and operational issues.
• Monitor network infrastructure and respond to alerts proactively.
• Troubleshoot routing, switching, wireless, and WAN connectivity issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Escalate complex issues to L3 engineering teams when required.
• Ensure adherence to operational SLAs and OLAs.
• Network Administration
• Configure and maintain routers, switches, wireless access points, and controllers.
• Support VLAN provisioning, trunking, port management, and network segmentation.
• Manage IP addressing, DNS, DHCP, and NTP services.
• Perform firmware and software upgrades on network devices.
• Maintain network inventories and documentation

Research Study: Cloud strategy and transformation- what-we-do/services/consulting/cloud-strategy-transformation