Network Field Engineer

Atria Convergence Technologies (ACT); Lucknow; On-site; INR 200,000 - 350,000; Full time

Job summary

Atria Convergence Technologies (ACT) invites applications for a Field Network Engineer to support broadband services at customer sites. You will install, maintain, and repair network equipment, and ensure quick responses to faults.

You will troubleshoot CPE devices (routers, modems, gateways), configure routers and ONTs, and coordinate with customers to minimize downtime while upholding quality standards.

Qualifications

• Ability to troubleshoot and diagnose hardware and software issues in networking environments.
• Experience in configuring routers and ONT devices.
• Familiarity with CPE devices like routers, modems and gateways.

Responsibilities

• Provide field service support for broadband services including installation, maintenance, and repair of network equipment.
• Resolve customer complaints promptly and maintain high customer satisfaction.
• Troubleshoot CPE devices and ensure network health at customer premises.

Skills

Troubleshooting network problems

Router installation & configuration

CPE maintenance & repair

Hardware/Software diagnostics

Tools

OTDR Tool

Splicing up to 48 Core

Job description

JOB Title - Field Network Engineer

Roles and Responsibilities

• Provide field service support for broadband services, including installation, maintenance, and repair of network equipment.
• Ensure timely resolution of customer complaints and maintain high levels of customer satisfaction.
• Troubleshoot issues with customer premise equipment (CPE) devices such as routers, modems, and gateways. n

Skill Required :

• Knowledge of operating OTDR Tool and Splicing upto 48 Core
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Maintaining, configuring, router and various ONT.
• Must have knowledge in router installation and cofigration