Network Engineer – NOC L1 | Xevyte | Bangalore

Xevyte; Bengaluru; Hybride; INR 360 000 - 480 000; Plein temps

Résumé du poste

Xevyte in Bangalore is hiring an experienced Network Engineer – NOC L1 to monitor network health, handle frontline tickets, and resolve incidents at first level. You will troubleshoot TCP/IP, VPN, SSH, and routing, escalate to tier-2/3 teams, and work in a 24/7 rotational shift within a hybrid setup.

Ideal candidates have 1.5–2 years of NOC experience, a degree in CS/Networking, strong networking fundamentals, and a customer‑focused approach. Immediate availability is required.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, BCA, MCA, B.E., B.Tech., Electronics, Networking, or equivalent qualification.
• Minimum 1.5 to 2 years of professional hands-on NOC or Network Support experience in enterprise environments.
• Strong networking fundamentals including OSI layers, routing/switching principles, and network troubleshooting.

Responsabilités

• Provide professional L1 technical support and incident management to customers and onsite technicians via calls and emails.
• Troubleshoot, isolate, and resolve network incidents, connectivity faults, and hardware/software errors at the first level.
• Handle escalations efficiently from Tier 1 queues and coordinate with higher-level engineering teams for complex resolutions.

Connaissances

NOC/L1 Networking

TCP/IP troubleshooting

Customer support

Formation

Bachelor’s or Diploma in CS/ Networking

Outils

Aruba Central

AirWave

Cisco devices

Description du poste

Position Summary

Xevyte is seeking an experienced, highly technical, and dedicated Network Engineer – NOC L1 with 1.5 to 2 years of professional networking and Network Operations Center experience to join our client team on a hybrid basis in Bangalore, requiring immediate availability and willingness to work 24/7 rotational shifts. In this specialized tier-1 network support and incident management role, you will spearhead providing frontline technical support, troubleshooting network anomalies, and coordinating escalations across enterprise infrastructures. You will work closely with customers, onsite technicians, and higher-level engineering squads to maintain network availability and deliver exceptional customer service. Ideal candidates bring a strong academic background in computer science, electronics, or networking, solid networking fundamentals, and immediate availability for employment in Bangalore.

Detailed Job Description

As a Network Engineer – NOC L1 at Xevyte in Bangalore, you will take full ownership of monitoring network health, handling frontline technical support tickets via calls and emails, and resolving network incidents at the first level of support. Your day-to-day responsibilities encompass diagnosing TCP/IP, SSH, VPN, and routing issues, handling escalations from tier-1 queues, and collaborating closely with tier-2 and tier-3 engineering teams to coordinate seamless incident resolution. Working in a fast-paced 24/7 rotational shift environment, you will leverage enterprise networking products (HPE, Aruba, Cisco), utilize tools like Aruba Central and AirWave, and ensure strict adherence to service level agreements and communication standards.

Key Responsibilities

• Provide professional L1 technical support and incident management to customers and onsite technicians via calls and emails.
• Troubleshoot, isolate, and resolve network incidents, connectivity faults, and hardware/software errors at the first level.
• Handle escalations efficiently from Tier 1 queues and coordinate with higher-level engineering teams for complex resolutions.
• Monitor network performance metrics, alerts, and event logs across 24/7 rotational shift schedules in Bangalore.
• Perform foundational troubleshooting across TCP/IP, SSH, VPN, SD-WAN, BGP, and OSPF networking protocols.
• Configure, monitor, and manage HPE, Aruba, and Cisco networking products and wireless infrastructure.
• Utilize cloud management and monitoring platforms including Aruba Central, AirWave, Activate, ClearPass, and Mobility Controllers.
• Maintain meticulous incident tracking records, support ticket updates, and operational handover documentation.
• Ensure excellent customer-handling, communication, and professional service delivery standards at all times.

Required Qualifications & Skills

• Bachelor’s degree or Diploma in Computer Science, BCA, MCA, B.E., B.Tech., Electronics, Networking, or equivalent qualification.
• Minimum 1.5 to 2 years of professional hands-on NOC or Network Support experience in enterprise environments.
• Strong networking fundamentals including OSI layers, routing/switching principles, and network troubleshooting.
• Excellent verbal and written communication skills with a strong customer-focused, professional approach.
• Solid troubleshooting mindset with the ability to diagnose and resolve complex network faults under pressure.
• Practical understanding of networking protocols such as TCP/IP, SSH, VPN, BGP, and OSPF.
• Professional availability to work 24/7 rotational shifts in a hybrid work model based in Bangalore.
• Immediate availability and notice period for joining.

Nice-to-Have Skills

• Professional certifications such as CCNA, CWNA, or CCNP.
• Hands-on experience with HPE, Aruba, and Cisco networking hardware and wireless Instant APs.
• Familiarity with cloud networking management platforms like Aruba Central, AirWave, Activate, and ClearPass.
• Basic scripting awareness and automation exposure using Python for network troubleshooting and task scripting.
• Prior working experience in 24/7 Network Operations Centers (NOC), IT service desks, or managed service providers.

Application Information

• Recruiter: Xevyte Human Resources Team
• Contact Name: Reshma Taj (Human Resources / IT Recruiter)
• Email: [e-mail]
• Phone: Unspecified
• Application URL: Unspecified
• Salary/Rate: Competitive and commensurate with experience
• Deadline: Open until filled
• Notice Period: Immediate candidates only
• Contract Duration: Permanent / Full-Time (Hybrid in Bangalore – 24/7 Rotational Shifts)
• Application Instructions: Interested candidates with immediate availability should share their updated resumes directly via email to Reshma Taj at [e-mail]

Recruitment Pro Tip

When applying for NOC L1 network engineering roles, ensure your resume explicitly highlights your hands-on troubleshooting experience, CCNA certification status, familiarity with Aruba/Cisco products, and immediate availability for 24/7 rotational shifts.