NETWORK CONSULTANT I-INDIA BANGALORE, IND

Lumen Technologies, Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Lumen Technologies, Inc. in Bengaluru is seeking a Network Consultant I to resolve 1st–3rd level support issues, coordinate with Engineering and Command Centre teams, and ensure timely incident resolution and detailed handovers.

You will work with Cisco/Lenovo/Sophos/Kemp/Check Point technologies, manage WAN/LAN, VPNs, firewalls, SD-WAN, and load balancers, and communicate clearly with customers under pressure.

Qualifications

• Confident and professional when dealing with customers.
• Outgoing team player with ability to lead decisions.
• Positive, proactive attitude and good communication skills.
• Working knowledge of Microsoft products and basic server troubleshooting.
• Ability to work under pressure and meet SLA timelines.
• Strong analytical skills and incident ownership across teams.

Responsibilities

• Resolve 1st–3rd level support problems; 75% resolved without escalation.
• Escalate to Engineering with clear procedures and updates.
• Maintain up-to-date incidents and coordinate hardware replacements.
• Provide detailed feedback and complete ticket notes; handovers at shift end.
• Attend daily operations and change review meetings; log 3rd party escalations.

Skills

Cisco switches and routers

Azure networking

Lenovo switches

F5 Big-IP

Kemp LB

Check Point

Sophos Firewalls

Cisco WIFI

Bluecoat Proxy

Meraki

SD-WAN

RSA Server Management

TCP/IP

Layer 2/3 routing

BGP

EIGRP

OSPF

IDS/IPS

VPN

SSL Certificates

Load balancing

Radius/NPS

Job description

## NETWORK CONSULTANT I-INDIABANGALORE, INDApply NowFind out how well you match with this jobJob ID: 343875Date posted: 10/09/2026Application Deadline: 10/16/2026Lumen is the trusted network for the AI‐powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‐performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‐ready connectivity, join us today.## **The Main Responsibilities*** Resolving first, second and third level support problems; 75% of which will be resolved without escalation.* Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.* Ensuring the customer and ticket is up to date at all times on incident progress.* Maintain, troubleshoot and co-ordinate replacement of faulty hardware.* Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.* Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.* Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.* Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.* To provide comprehensive handovers to peers at the end of shift.* Attend Daily Operations and Change Review meetings as required.* Logging cases to 3rd party vendors requesting assistance on unresolved issues.## **What We Look For in a Candidate*** Confident and Professional dealing directly with customers.* Outgoing team player with the ability to liaise with other team members and take the lead on decision making.* Positive and Pro Active attitude.* Working knowledge/understanding of Microsoft products.* Troubleshooting basic Server problems.* Ability to work under pressure.* Supportive and committed team player.* Experience of using Ticket Management tools.* Escalations are performed within the SLA timescales.* Good commutations with customers is required throughout incident lifecycles.* Engineering and Senior Management are kept abreast of appropriate escalations.* Analytical skills.* Have excellent written and verbal communication skills.* Be organized and be able to work under pressure.* Detailed working knowledge of a range of networking and security technologies, including:* Cisco switches and routers* Azure networking (vNets, Virtual WAN, HUB, VPN sites etc...) and security (NSG etc...)* Lenovo Switches* F5 Big-IP load balancers, Kemp LB,* Check Point and Endpoint Servers.* Sophos Firewalls.* Cisco WIFI technology.* Good knowledge in Bluecoat Proxy, Meraki Devices* SD-WAN (Multi Vendor)* RSA Server Management.* Able to demonstrate understanding of key networking concepts, including:* TCP/IP* Layer 2 and layer 3 switching and routing* Routing protocols such as BGP, EIGRP and OSPF* Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates* Load balancing best practices* Radius/NPS setup and administration.* In-depth troubleshooting and strong analytical skills.Requisition #: 343875