SR NETWORK CONSULTANT I-INDIA

Lumen Technologies; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Lumen Technologies in Bengaluru is seeking an experienced Enterprise Network Support specialist to join our team. You will provide first to third-level support, troubleshoot complex networking issues, and maintain accurate incident records across a large enterprise environment.

The role requires hands-on experience with Cisco routers and switches, load balancers, security technologies, and monitoring tools.

Qualifications

• Experience in enterprise network support environments (mandatory).
• Strong troubleshooting and incident management experience.
• Ability to design, implement, and support network/security solutions.
• ItIL certification (preferred).

Responsibilities

• Provide first, second, and third-level support, resolving ~75% of issues without escalation.
• Troubleshoot network, server, and hardware issues, ensuring minimal downtime.
• Escalate unresolved issues to relevant engineering teams while adhering to defined procedures.
• Maintain accurate and up-to-date ticket information, ensuring transparent communication with customers.
• Coordinate replacement of faulty hardware and ensure timely resolution.
• Execute client change requests in collaboration with Engineering, Account Management, and Command Centre teams.
• Escalate critical incidents/outages to leadership as per SLA and process guidelines.
• Document incident resolutions thoroughly in case notes and provide detailed feedback to stakeholders.
• Review and manage open cases daily, updating relevant stakeholders on status and progress.
• Ensure smooth shift handovers with comprehensive updates.
• Participate in daily operations and change review meetings.
• Engage with third-party vendors for issue resolution when required.

Skills

Cisco routing

Cisco switches

Wireless technologies

Load balancers

Proxy solutions

RSA server management

TCP/IP

Layer 2/3 switching

Routing protocols

Network security

Wireshark

SolarWinds

NetFlow

IP Soft tools

Tools

Wireshark

SolarWinds

NetFlow

IP Soft tools

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Main Responsibilities

• Provide first, second, and third-level support, resolving ~75% of issues without escalation.
• Troubleshoot network, server, and hardware issues, ensuring minimal downtime.
• Escalate unresolved issues to relevant engineering teams while adhering to defined procedures.
• Maintain accurate and up-to-date ticket information, ensuring transparent communication with customers.
• Coordinate replacement of faulty hardware and ensure timely resolution.
• Execute client change requests in collaboration with Engineering, Account Management, and Command Centre teams.
• Escalate critical incidents/outages to leadership as per SLA and process guidelines.
• Document incident resolutions thoroughly in case notes and provide detailed feedback to stakeholders.
• Review and manage open cases daily, updating relevant stakeholders on status and progress.
• Ensure smooth shift handovers with comprehensive updates.
• Participate in daily operations and change review meetings.
• Engage with third-party vendors for issue resolution when required.

What We Look For in a Candidate

Core Competencies

• Strong customer-facing communication skills (verbal and written).
• Ability to work under pressure and manage multiple priorities.
• Analytical mindset with strong troubleshooting capabilities.
• Proactive, adaptable, and team-oriented approach.
• Experience with ticketing tools and adherence to SLA timelines.

Technical Skills

Networking & Security Technologies

• Cisco routers and switches
• Lenovo switching solutions
• Wireless technologies (Cisco WiFi)
• Load balancers (F5 Big-IP, Kemp)
• Proxy solutions (Bluecoat) and Meraki devices
• RSA server management
• TCP/IP protocols
• Layer 2 & Layer 3 switching and routing
• Routing protocols: BGP, EIGRP, OSPF
• Network security concepts: Firewalls, IDS/IPS, VPNs, SSL
• Radius/NPS configuration and administration

Tools & Platforms

• Packet capture tools: Wireshark, NetScout
• Monitoring tools: SolarWinds, NetFlow
• IP Soft tools
• Networking services: DHCP, DNS

Additional Requirements

• Experience in enterprise network support environments (mandatory)
• Strong troubleshooting and incident management experience
• Ability to design, implement, and support network/security solutions
• ITIL certification (preferred)

Nice to Have

Experience with Zscaler

Requisition #: 343758

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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