.Net Support Engineer

Questhiring; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Questhiring seeks a CRM Platform Support Lead in Gurgaon with hybrid work setup. The role focuses on managing day-to-day operations of the Microsoft Dynamics 365 CRM platform, handling incidents, changes, configurations, and data security while guiding the support team.

The ideal candidate brings 5+ years of hands-on D365 experience, strong technical skills in C#, .NET, SQL, Azure, and Power Platform, and a proven ability to lead CRM support initiatives.

Qualifications

• 5+ years of Microsoft Dynamics 365 CRM experience.
• Strong configuration and development of Dynamics 365 CRM.
• Experience with Power Platform and Power Apps.
• Mandatory Power Apps Portals/Power Pages.
• Proficiency in C#/.NET, Plugins, SSIS, and API development.
• Azure Cloud experience mandatory.
• SQL Server knowledge and MVC/multi-tier architecture.
• Azure DevOps and Agile methodologies are desirable.

Responsibilities

• Manage daily operations and support of Microsoft Dynamics 365 CRM.
• Troubleshoot CRM issues and provide user support.
• Handle incidents, service requests, and production issues.
• Manage CRM changes, updates, configurations, and deployments.
• Monitor CRM performance and identify areas for improvement.
• Work on data migration, data cleansing, data quality and security.
• Support CRM reports and dashboards.
• Collaborate with business teams to deliver CRM solutions.
• Manage CRM integrations with other systems.
• Maintain CRM technical documentation.
• Ensure CRM security, compliance, and data protection.
• Coordinate with vendors and SLA-related activities.
• Mentor and guide CRM support team members.
• Work with IT and other technology teams.
• Participate in continuous improvement and CRM enhancement initiatives.

Skills

Microsoft Dynamics 365 CRM

CRM Configuration

Power Platform

Power Apps Portals

C# / .NET

Plugins

SSIS

Azure Cloud

SQL Server

Web Services / API

MVC / Multi-Tier

Azure DevOps

Agile methodologies

Tools

Azure DevOps

Job description

Job Title: CRM Platform Support Lead

Location: Gurgaon (Hybrid)

Experience: 5+ Years

Work Mode: Hybrid

Role Overview

We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform.

The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

Key Responsibilities

• Manage daily operations and support of Microsoft Dynamics 365 CRM.
• Troubleshoot CRM issues and provide technical support to users.
• Handle incidents, service requests, and production issues.
• Manage CRM changes, updates, configurations, and deployments.
• Monitor CRM performance and identify areas for improvement.
• Work on data migration, data cleansing, data quality and security.
• Support CRM reports and dashboards.
• Work with business teams to understand requirements and provide CRM solutions.
• Manage CRM integrations with other systems.
• Maintain CRM technical documentation.
• Ensure CRM security, compliance, and data protection.
• Coordinate with vendors and manage SLA/service-related activities.
• Mentor and guide CRM support team members.
• Work closely with IT, business, and other technology teams.
• Participate in continuous improvement and CRM enhancement initiatives.

Must-Have Skills

• Microsoft Dynamics 365 CRM – 5+ years
• Strong Dynamics 365 CRM Configuration & Development
• Power Platform / Power Apps
• Power Apps Portals / Power Pages – Mandatory
• C# / .NET
• Plugins
• SSIS
• Azure Cloud – Mandatory
• SQL Server / SQL
• Web Services / API development
• Logic Apps / Function Apps / Web Apps
• MVC & multi-tier architecture
• Azure DevOps – Good to have
• Agile methodology – Good to have

Good to Have

• Experience in Health Insurance / Insurance domain
• NoSQL database knowledge
• Team mentoring / technical leadership experience
• Strong stakeholder management skills

Ideal Candidate

Someone who has strong Dynamics 365 CRM technical + production support experience, can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team.

Important: Ye role pure D365 Developer role nahi hai. Isme CRM Support + Technical + Team Lead/Platform Management ka combination chahiye.