National Business Head - Gold Loan Branch

Rupeek; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Rupeek, established in 2015 and headquartered in Bangalore, seeks a National Business Head - Gold Loan Branch to own and accelerate the Pan-India gold loan business. You will lead branch expansion, hiring, and drive expansion while protecting profitability and managing risk.

The role requires 8-15 years in operations and sales within Banks, NBFCs, telecom, or consumer-facing industries, with leadership of large teams. An MBA is preferred to guide strategic growth and channel development.

Qualifications

• Demonstrated sense of ownership, execution rigor, and design thinking.
• Ability to engage and influence individuals within the operations team and cross-functionally.
• Excellent people management skills for overseeing large teams.
• Proficiency in tactical and structural problem-solving approaches.
• 8-15 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries.
• Leadership experience in gold loan businesses in BFSI would be highly preferred.
• Preferably holds an MBA or equivalent qualification.

Responsibilities

• Take ownership and drive all Pan-India business goals for Rupeek’s gold loan branch network.
• Lead and deliver branch expansion and manpower hiring targets.
• Oversee new customer acquisition, repeat business, revenue, retention, risk management and profitability.
• Ensure end-to-end execution and review of branch operations with strong discipline.
• Identify and mitigate operational risks across geographies through policy, process and technology.

Skills

Ownership & execution

Influence & leadership

People management

Problem solving

Strategic thinking

Education

MBA or equivalent

Job description

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann and Elevation Capital. Rupeek has been profitable since April 2024 and consistently growing, giving it operating leverage and increasing PAT margins every quarter. Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Job title: National Business Head - Gold Loan Branch

Experience: 8-15 years

• Take complete ownership and drive all business goals of Pan-India for growing Rupeek’s gold loan branch business Pan-India, aligning them with the organization's objectives.
• Lead and deliver on targets of branch expansion and manpower hiring
• Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, risk management and profitability.
• Oversee the end-to-end execution and review process of the branch team, driving operational discipline and expanding offline customer acquisition channels.
• Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.
• Identify, manage and report operational risks across multiple geographies, working closely with relevant functions to develop mitigation measures through policy, process, and technology.
• Develop cost-effective customer engagement models and foster a culture of frugality within teams.
• Ensure high-quality operational experiences to protect the brand.

Org Building:

• Recruit and mentor city and branch leadership to enhance operational excellence.
• Coach, inspire, and lead the team towards success by providing regular feedback and training.
• Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.
• Develop and execute a comprehensive business road map, creating action plans to achieve desired business goals.
• Build and diversify channels for business growth.

Desired Skill Set:

• Demonstrated sense of ownership, execution rigor, and design thinking.
• Ability to engage and influence individuals within the operations team and cross-functionally.
• Excellent people management skills for overseeing large teams.
• Proficiency in tactical and structural problem-solving approaches.
• 8-15 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries.
• Leadership experience in gold loan businesses in BFSI would be highly preferred.
• Preferably holds an MBA or equivalent qualification.
• Proven track record of building and leading large teams (100+) across different geographies, showcasing exceptional execution capabilities.

Join us at Rupeek Fintech Pvt Ltd and contribute to our dynamic and high-growth organization. Your expertise and leadership will be instrumental in driving operational excellence and achieving remarkable business outcomes. We welcome applicants from diverse academic backgrounds with a preference for an MBA degree.