Mulesoft Technical Manager

RTL2 Fernsehen GmbH & Co. KG; Mumbai; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Centaur Labs is seeking a Practice Manager for its MuleSoft Professional Services team in Mumbai, India. You will lead a team of architects and consultants, delivering solutions using MuleSoft's Anypoint Platform while collaborating with customers and partners on complex business challenges.

The ideal candidate has over 12 years of experience in professional services, with a strong background in MuleSoft service integrations and proven leadership in a matrixed environment. A Master’s degree in Computer Science is preferred.

Qualifications

• 12+ years of experience leading teams and projects.
• Background in professional services and consulting.
• Experience architecting MuleSoft services integrations.
• Strong knowledge of API and integration security.
• Ability to communicate complex technical concepts simply.

Responsibilities

• Lead a team of technical architects and consultants.
• Build practice through initiatives and team enablement.
• Collaborate with customers to solve business challenges.
• Provide hands-on delivery guidance on projects.
• Drive effective services and implementations.

Skills

Team Leadership

Client Engagement

Project Management

MuleSoft Integration

Communication Skills

Education

Bachelor’s degree in Computer Science

Master’s degree (preferred)

Tools

Jenkins

Nexus

Salesforce products/platforms

Job description

Practice Manager – MuleSoft Professional Services

MuleSoft’s Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.

As a Practice Manager, you get to:

• Lead a team of technical architects and consultants as they deliver MuleSoft solutions to customers.
• Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
• Work 50% billable while collaborating with customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform.
• Lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands‑on delivery guidance to influence standards for development, governance, and the operational life cycle.
• Be a key member of the cross‑functional Mulesoft leadership team, collaborating with Sales, Customer Success, Pre‑Sales, and Product teams.

Qualifications

• 12+ years of experience leading by example and being a player and a coach.
• Professional services leadership background with a strong consulting history in a credible system integrator firm or high‑growth enterprise software vendor.
• Collaborative mindset and ability to gain trust with team members and across internal and external functional leaders.
• Experience architecting MuleSoft services integrations, including on‑premise and cloud‑based infrastructures, SDLC pipelines, configuration, and deployment; strong knowledge of API and integration security, authentication, and authorization.
• 6‑10 years of proven track record leading integration teams and architecting solutions for diverse technical teams, system integrators, contractors, and internal teams.
• Background in conducting technical workshops with technical and business clients to drive effective services and implementations.
• Ability to communicate complex technical concepts in a simple yet comprehensive way to non‑technical and technical professionals alike.
• Desire for continuous learning of new technologies and involvement in projects that push existing capabilities.
• Appreciation for operational excellence in bookings, utilization forecasting, and contract terms.
• Excellent verbal and written technical documentation skills.
• Experience managing people and projects in a matrixed environment.
• Ability to motivate people, instill accountability, and achieve results.
• Strong verbal and written communication skills, impeccable organizational and time‑management skills.
• Agile, proactive, comfortable working with ambiguous specifications, and prioritizing on the fly.
• Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors.
• Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval‑Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
• Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks.
• Good to have – Basic understanding of Agentforce and building AI agents.

Desired Skills

• Experience developing with Continuous Integration (CI) pipelines.
• Knowledge of publish & subscribe integration design models.
• Experience using Jenkins and Nexus technologies.
• Experience with solutions on Salesforce products/platform technologies; experience building Service Cloud applications is a definite plus.
• Ability to learn quickly in a highly dynamic environment.
• Ownership of project delivery and capacity to multi‑task across multiple projects or feature developments.
• Bachelor’s degree in computer science or equivalent desired; Master’s preferred.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

EEO Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What this means is that in Salesforce we believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt‑out options.