Manager, Technical Consulting

Salesforce.com, inc.; Bengaluru; On-site; INR 4,500,000 - 6,000,000; Full time

Job summary

Salesforce is seeking a Manager, Technical Consulting to lead our Global Delivery Centre team. This role combines people leadership, career coaching, and project oversight to build the Industries practice using Salesforce’s Industries Cloud.

You will manage up to 15 direct reports, deliver technical work as a technical architect, and hire/train architects and consultants to deliver high-quality, enterprise-grade solutions. Strong communication and governance skills are essential.

Qualifications

• 15+ years of experience leading Salesforce technical consulting projects.
• 5+ years of people management experience.
• Expertise in Salesforce Industries Cloud and related domains.
• Strong application design, data, integration, and security architecture skills.

Responsibilities

• Lead and mentor Technical Consultants, Architects, and Managers.
• Architect technology solutions for Industries projects at 50% utilization while guiding the delivery team.
• Hire, train, and mentor staff to translate program designs into high-quality solutions.
• Serve as trusted advisor to clients, promoting AI-first delivery and secure architecture practices.
• Drive internal initiatives to grow the Industries consulting practice and contribute to knowledge sharing.

Skills

People leadership

Technical consulting

Enterprise architecture

Solution design

Data integration security

Apex design patterns

English proficiency

Salesforce Industries Cloud

Vlocity OmniStudio

Team enablement

Tools

Cursor

Claude

GitHub Copilot

Job description

Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce’s Industries Cloud.

Responsibilities:

You’ll have up to 15 direct reports under your scope of responsibility.

You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants, Architects, and Managers.

You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs, ensuring continuous team enablement across modern AI coding environments.

Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks that drive increased business value.

Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, championing an AI-First Delivery & Engineering model across your delivery team.

Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.

Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI elements securely, and establish a program architectural roadmap.

Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.

Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud, guiding teams on the effective use of AI development tools (e.g., Cursor, Claude, GitHub Copilot) to maintain delivery speed and code health.

Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by defining metric frameworks to measure the business value of client AI workloads.

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.

Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.

Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

10-15 years of experience leading Salesforce technical consulting projects and handling individual contributors.

5+ years of people management experience.

Strong application design skills combined with strong data, integration, and security architecture skills.

Expertise in one or multiples of Salesforce Industries Cloud (Comms, H&I or FSC OR Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domains, with a foundational familiarity with Agentforce architectures being a plus.

Integration Architecture (Must have)

Platform Security (Must have)

Identity and Access Management / Integration Security

Sharing and Visibility (Must have)

Data Architecture and Management (Must have)

Apex Design Patterns (Must Have)

Proficiency in English.

Preferred Requirements:

Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)

Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, specifically keeping pace with AI-assisted delivery trends and data compliance practices.

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

A great listener with the ability to communicate with people in diverse roles.

Proven ability to analyze, design, and optimize business processes via technology and integration.

Resourceful and innovative thinker who can work through and solve problems.

Adept at navigating/mediating conflict and fostering healthy dialogue.

Strong interpersonal skills - nurture effective working relationships with others.

Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation metrics, and outcomes.

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