Customer Success Manager- Mulesoft exp mandatory

Salesforce.com, inc.; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Salesforce.com, inc. is seeking a Customer Success Manager with MuleSoft experience to drive adoption and value realization post-implementation in Bengaluru.

The role focuses on aligning business and IT stakeholders, guiding customers through Signature Success offerings, and ensuring successful deployment of MuleSoft-related solutions. The ideal candidate will bring 8+ years in integration or API management, strong MuleSoft or similar tech knowledge, and experience with SaaS integrations.

Qualifications

• 8+ years of IT experience with 6+ years in enterprise integration or API platforms.
• Expertise in MuleSoft or TIBCO or Boomi.
• Strong knowledge of MuleSoft Anypoint Platform and deployment models.
• Experience with SaaS integrations such as Salesforce, Netsuite, Workday.
• Experience implementing CI/CD and non-functional requirements like audit, logging, security.

Responsibilities

• Develop and maintain relationships with customer business and IT partners to understand top goals and priorities.
• Act as internal authority on customer value drivers and be primary internal contact.
• Coordinate the completion of the Signature Success catalog of services.
• Provide timely Salesforce feature guidance based on customer interests.
• Advise customers on MuleSoft adoption and assess potential challenges and risks.
• Reinforce value of technical recommendations based on architectural guidance.
• Communicate the value of Signature Success to support renewals.
• Provide updates during infrastructure service degradations or disruptions.
• Collaborate with Signature Support and Critical Incident Center for after-hours coordination.
• Track root-cause analysis after incidents and share preventive actions.
• Advocate for customers during triage and resolution of high-severity cases.

Skills

MuleSoft

TIBCO

Boomi

Java

API Management

CI/CD

Cloud deployments

Security & monitoring

Tools

MuleSoft Anypoint Platform

CI/CD Tools

REST API tooling

Job description

Customer Success Manager – Mulesoft Exp Mandatory

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who flourish with delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.

Responsibilities

• Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities.
• Act as internal authority on customer’s key value drivers and needs, serving as the primary internal point of contact to internal stakeholders.
• Coordinate the completion of the Signature Success catalog of services required for customers.
• Provide timely, proactive Salesforce feature guidance based on the customer’s interests.
• Advising customers on adoption of new MuleSoft releases, identifying potential challenges and risks to their implementation.
• Reinforce the value of technical recommendations based on architectural guidance.
• Communicate the value of Signature Success so that customers understand and renew the program.
• Provide regular updates and communications during infrastructure service degradations or disruptions.
• Partner with internal teams such as Signature Support delivery and the Critical Incident Center for after‑hours coordination.
• Track root‑cause analysis efforts after incidents to give customers a description of the cause and future prevention actions.
• Act as an advocate for customers during triage and resolution of high‑severity cases.

Technical Requirements

• Expertise in MuleSoft or TIBCO OR Boomi is required.
• Overall 8+ years of experience, including 6+ years building or supporting enterprise‑grade Java‑based or Integration or API Management systems such as MuleSoft involving cloud providers.
• Solid understanding of MuleSoft Anypoint Platform and various deployment models.
• Deep knowledge of internet technologies and protocols such as TLS, HTTP, REST, Web Services, firewalls, web servers, and proxy servers.
• Experience with connectivity to enterprise SaaS solutions such as Salesforce, Netsuite, Workday, etc.
• Experience implementing CI/CD and non‑functional requirements such as audit, logging, security, and monitoring.

Note: This role involves AMER shift alignment (6:30 PM – 3:30 AM).

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Accessibility

At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodation Request Form.

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