Mulesoft Technical Manager

621 Salesforce.com India Private Limited Hyderabad Branch; Hyderabad; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Salesforce is seeking a Practice Manager to lead a team of technical architects and consultants delivering MuleSoft solutions to customers. This role blends people leadership, project oversight, and internal initiatives to build the practice, while guiding design and delivery across enterprise AI-enabled integrations.

You will work with customers and partners to solve business challenges using MuleSoft’s Anypoint Platform, ensuring alignment with governance, lifecycle, and performance goals.

Qualifications

• Proven leadership in professional services or SI firms.
• Experience building and growing a practice with credible track record.
• Strong ability to communicate complex concepts clearly.

Responsibilities

• Lead a team of architects and consultants delivering MuleSoft solutions.
• Drive AI architecture and integration across Salesforce environments.
• Lead technical design sessions and document complex integrations.
• Coach, enable, and recruit to grow the practice.
• Collaborate with Sales, Customer Success, Pre-Sales, and Product teams.

Skills

Team leadership

Program management

AI/ML concepts

API design

Stakeholder management

Education

Bachelor degree in computer science or equivalent

Masters preferred

Tools

Jenkins

Nexus

MuleSoft Anypoint Platform

Salesforce Service Cloud

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. MuleSoft’s Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.

Practice Manager Role

As a Practice Manager, you get to: Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle. You will be a key member of the cross-functional MuleSoft leadership team. Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.

Responsibilities

• Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce and MuleSoft environments, optimizing API performance, data orchestration, and platform resource consumption.
• Lead technical design sessions; architect and document complex integration solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases.
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate API implementation and integration lifecycle velocity across projects.
• Provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
• Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
• Collaborate and align across Sales, Customer Success, Pre-Sales, and Product teams to ensure customer success.
• Maintain a target billable utilization and manage operational excellence when it comes to bookings and utilization forecasting.

Qualifications

To be successful, you have 12+ years experience leading by example and being a player and a coach. A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high-growth enterprise software vendor. A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders. Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. Experience with API and integration security with a solid grasp of authentication and authorization concepts and principles. 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams. A background in conducting technical workshops with technical and business clients to drive effective services and implementations. The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike. A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies. An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc. Excellent verbal and written technical documentation skills. Experience managing people and projects in a matrix'd environment. Ability to establish credibility with smart engineers quickly, motivate people, instill accountability, and achieve results. Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly. Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors. Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI. Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks. Basic understanding of Agentforce and building AI agents (Good to have). Desired Skills Experience developing with Continuous Integration (CI) pipelines. Knowledge on publish & subscribe integration design models. Experience using Jenkins and Nexus technologies. Experience with solutions on Salesforce products/platform technologies (Experience building Service Cloud applications is a definite plus). Ability to learn quickly in a highly dynamic environment. Ability to take ownership of project delivery and multi-task on multiple projects/feature development. Bachelor degree in computer science or equivalent is desired (Masters would be preferred).

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.