MuleSoft Support Engineer

NTT DATA North America; Bengaluru Urban; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA North America is seeking an experienced MuleSoft Support Engineer for remote work from India. The role covers Level 2 production support for MuleSoft integrations, incident triage, and operational troubleshooting.

The candidate should have strong MuleSoft operational knowledge, experience with messaging platforms, and production support processes.

Qualifications

• 4–6 years of MuleSoft production support experience.
• Experience with incident triage and runbooks.
• Exposure to monitoring tools and log analysis.

Responsibilities

• Provide L2 production support for MuleSoft APIs and integrations.
• Monitor production incidents and troubleshoot API failures.
• Perform application log analysis and identify probable root causes.
• Execute approved runbooks for recovery activities.
• Perform message validation and reprocessing for Azure Service Bus and RabbitMQ.
• Monitor and support scheduled integration jobs through JAMS.
• Perform health checks for MuleSoft applications and dependent integrations.
• Analyze API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.
• Coordinate with infrastructure, application, database, and middleware teams during incident resolution.
• Maintain accurate ServiceNow ticket updates throughout the incident lifecycle.
• Participate in shift handovers and operational reporting.
• Contribute to knowledge articles, SOPs, and runbooks.
• Participate in RCA discussions and identify recurring operational improvements.

Skills

MuleSoft Anypoint Platform

Mule 4 Runtime

REST APIs

JSON/XML

DataWeave

ServiceNow

Splunk

Tools

Azure Service Bus

RabbitMQ

JAMS Scheduler

Azure Data Factory

APIM exposure

SFTP/File integrations

SQL basics

Job description

Job Description:

Position: MuleSoft Support Engineer

Experience: 4–6 Years

Location : India(Remote)

Job Summary

We are seeking an experienced MuleSoft Support Engineer to provide Level 2 production support for enterprise integration platforms built on MuleSoft. The role involves incident triage, operational troubleshooting, API monitoring, message reprocessing, log analysis, and coordination with application and platform teams to ensure timely incident resolution.

The ideal candidate should have strong MuleSoft operational knowledge with exposure to messaging platforms and production support processes.

Key Responsibilities

• Provide L2 production support for MuleSoft APIs and integrations.


• Monitor production incidents and troubleshoot API failures.


• Perform application log analysis and identify probable root causes.


• Execute approved runbooks for recovery activities.


• Perform message validation and reprocessing for Azure Service Bus and RabbitMQ.


• Monitor and support scheduled integration jobs through JAMS.


• Perform health checks for MuleSoft applications and dependent integrations.


• Analyze API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.


• Coordinate with infrastructure, application, database, and middleware teams during incident resolution.


• Maintain accurate ServiceNow ticket updates throughout the incident lifecycle.


• Participate in shift handovers and operational reporting.


• Contribute to knowledge articles, SOPs, and runbooks.


• Participate in RCA discussions and identify recurring operational improvements.

Required Skills

Primary Skills

• MuleSoft Anypoint Platform


• Mule 4 Runtime


• REST APIs


• JSON/XML


• DataWeave (basic troubleshooting)


• ServiceNow


• Splunk or similar monitoring tools

Good to Have

• Azure Service Bus


• RabbitMQ


• JAMS Scheduler


• Azure Data Factory (basic operational knowledge)


• APIM exposure


• SFTP/File integrations


• SQL basics

Technical Competencies

• API troubleshooting


• Production incident management


• Log analysis


• Queue monitoring


• Message reprocessing


• API authentication troubleshooting


• HTTP error analysis


• Performance monitoring

Soft Skills

• Strong analytical and troubleshooting skills


• Good communication skills


• Customer-facing attitude


• Ability to work under pressure


• Willingness to work in rotational shifts


• Team player

Requirements