MS Dynamics CRM Senior Developer - Customer Service

NTT DATA North America; Bengaluru Urban; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA North America is seeking a MS Dynamics CRM Senior Developer - Customer Service in Bangalore, India. This role involves designing and implementing features on the Customer Service module. Responsibilities include building enhancements across multiple service aspects, integrating with external systems, and participating in CI/CD processes. Candidates should have 5-10 years of experience in Dynamics 365, strong debugging skills, and proficiency in JavaScript/TypeScript. Competitive salary and growth opportunities offered.

Qualifications

• 5–10 years of experience delivering Dynamics 365/Power Platform with a focus on Customer Service.
• Proficiency in Power Apps, Power Automate, and Dataverse customizations required.
• Strong debugging, communication, and documentation skills essential.

Responsibilities

• Design and implement features on the Customer Service module.
• Build enhancements across Case management, SLAs/Entitlements, and Email/Activities.
• Integrate with external systems ensuring robust error handling.

Skills

Dynamics 365/Power Platform delivery

Customer Service experience

Power Apps

Power Automate

Dataverse customizations

JavaScript/TypeScript

.NET/C#

PCF development

Omnichannel features

ALM/CI-CD

Debugging

Tools

Azure DevOps

GitHub

Job description

Req ID: 352222

We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service to join our team in Bangalore, Karnataka (IN-KA), India.

Role

Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.

Responsibilities

• Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
• Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
• Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
• Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
• Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non‑Prod/Prod.
• Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Qualifications

• 5–10 years of Dynamics 365/Power Platform delivery with solid Customer Service experience.
• Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.
• Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).
• Working knowledge of ALM/CI‑CD (Azure DevOps/GitHub) and solution lifecycle management.
• Strong debugging, communication, and documentation skills.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For pay transparency information, please consult our website.