MS Dynamics CRM Senior Developer - Customer Service

NTT DATA, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global IT services company is looking for an experienced MS Dynamics CRM Senior Developer specializing in Customer Service. You will design and implement features for the Customer Service module while ensuring quality and performance. The role requires strong experience in Dynamics 365 and CI/CD processes. You will collaborate with teams to enhance functionalities and integrate with external systems. Ideal candidates will have 5–10 years of relevant experience and solid debugging skills.

Qualifications

• 5–10 years of experience in Dynamics 365/Power Platform with a focus on Customer Service.
• Experience with Omnichannel features and integration patterns.
• Strong understanding of ALM/CI-CD processes.

Responsibilities

• Design and implement features on the Customer Service module.
• Build enhancements across various functionalities.
• Integrate with external systems and participate in ALM/CI-CD pipelines.

Skills

.NET

Dynamics 365

Power Platform

CI/CD

Omnichannel

Debugging

Documentation

Communication

Tools

Azure DevOps

C# and .NET

GitHub

Job description

MS Dynamics CRM Senior Developer - Customer Service

Date: Feb 25, 2026

Company: NTT DATA Services

Role
Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.

Responsibilities

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.

Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.

Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.

Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.

Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Requirements

5–10 years of Dynamics 365/Power Platform delivery with solid Customer Service experience.

Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).

Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.

Strong debugging, communication, and documentation skills.

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