Movate Technologies Hiring Trainee in Hyderabad

Movate Technologies; Telangana; On-site; INR 250,000 - 350,000; Full time

Job summary

Movate Technologies Private Limited is hiring a Trainee to join its customer support operations in Hyderabad as a Level 1 Agent. This entry-level role welcomes zero to one year of experience and serves as a launchpad for graduates across streams.

You will be the first point of contact, delivering quality assistance and ensuring customer satisfaction. You will handle inquiries across phone, email, chat and social channels, resolve common technical issues, and document interactions in the case

Qualifications

• Zero to one year of experience or fresh graduates welcome across all streams.
• Entry-level Trainee role open for candidates with a keen interest in customer support.

Responsibilities

• Deliver high-quality customer support via phone, email, chat, and social media channels.
• Assist customers in resolving technical issues related to the product line, guiding them through setup, configuration, and troubleshooting.
• Aim for First Call Resolution by resolving issues in the first contact wherever possible.
• Maintain a high customer satisfaction rate by staying professional, empathetic, and solution-focused.
• Assist customers with RMA activities, guiding them through returns for repair or replacement.
• Document every interaction accurately in the case management system.
• Work within a structured support environment with defined SLAs and quality standards.
• Escalate complex issues to senior team members or supervisors as needed.
• Participate in regular training to build product knowledge and sharpen communication and troubleshooting skills.
• Receive onboarding, mentor-led guidance, and continuous feedback to grow into an effective support professional.

Job description

Movate Technologies Private Limited is a leading IT and digital customer experience services company delivering tech-enabled and personalized customer care to brands across the globe. Established in 1996 and headquartered in Plano, Texas, Movate has over 60 percent of its workforce based in India. The company's Hyderabad delivery center is located at Sohini Tech Park in Nanakramguda, nestled within the Financial District, one of the city's premier technology and business hubs. Movate helps clients build connected experiences across the entire customer lifecycle, from technical support and service desk operations to data services and digital transformation, and the team in Hyderabad is a key part of that global delivery ecosystem.

Movate is looking to hire a Trainee to join its customer support operations as a Level 1 Agent in Hyderabad. This full-time entry-level role is open to candidates with zero to one year of experience, making it an ideal career launcher for recent graduates across all streams. As an L1 Agent, you will be the first point of contact for customers, providing high quality support and ensuring that every interaction leaves the customer satisfied and confident in the service they have received.

In this role, you will deliver high quality customer support via phone, email, chat, and social media channels. You will assist customers in resolving technical issues related to the product line you support, walking them through setup, configuration, troubleshooting, and usage questions in a clear and patient manner. You will deliver First Call Resolution (FCR) by resolving customer issues during the very first contact wherever possible, minimizing the need for follow-up calls and repeat contacts.

You will maintain a high customer satisfaction rate by keeping interactions professional, empathetic, and solution-focused. You will assist customers with RMA activities, guiding them through the return merchandise authorization process when their product requires repair or replacement. This includes verifying eligibility, collecting required details, issuing the authorization, and tracking the return through to resolution. You will document every interaction accurately, recording the issue, the steps taken, and the resolution in the case management system.

You will work within a structured support environment with defined service level agreements and quality standards. You will elevate complex or unresolved issues to senior team members or supervisors following standard operating procedures, and you will participate in regular training sessions to build product knowledge and sharpen your communication and troubleshooting skills. As a Trainee, you will receive structured onboarding, mentor-led guidance, and continuous feedback to help you grow into a confident and effective customer support professional.

Movate Technologies and its group entities act as an independent data fiduciary and data controller for personal data received from third party job portals and processed for recruitment purposes. Candidates are advised to apply only through the official Movate recruitment portal and remain vigilant of fraudulent messages, hoax emails, and individuals requesting money in exchange for a position at Movate. For employment verification inquiries, candidates can reach the dedicated team at [e-mail].