Walk-in Drive on 19th Sept | Help Desk Support Engineer

Movate; Hyderabad; On-site; INR 279,000 - 446,000; Full time

Job summary

Movate Technologies in Hyderabad is seeking a Help Desk Support Engineer for a walk-in drive. The role requires 1–3 years of experience and hands-on ability to troubleshoot hardware and software issues, while delivering clear support via phone, chat and email.

You will work in a fast-paced environment, follow SOPs, and use Knowledge Base articles to resolve tickets, collaborating with internal teams as needed. Excellent English communication is essential to serve global customers.

Qualifications

• 1–3 years of experience in help desk or IT support.
• Excellent spoken and written English (B1 CEFR or higher).
• Ability to follow SOPs and use knowledge base articles.

Responsibilities

• Provide remote technical support via Phone, Chat, and Email.
• Troubleshoot hardware and software issues for end users.
• Follow documented troubleshooting procedures and knowledge articles.
• Collaborate with internal teams for escalations and ticket resolution.

Skills

English communication

Troubleshooting

Customer support

SOPs knowledge

Multi-channel support

Tools

Windows

Mac OS

Chrome OS

Documentation and ticket management

Remote support tools

Job description

Movate Technologies is hiring!

Join us for a Walk-in Drive for the position of Help Desk Support Engineer at our Hyderabad office.

Date: 19th Sept, Saturday

Position: Help Desk Support Engineer

Experience: 1 to 3 Years

Key Requirements

• Excellent spoken and written English communication skills (B1 CEFR level or above)
• Mid-level troubleshooting skills
• Ability to identify and resolve technical issues using SOPs and Knowledge Base articles
• Experience supporting users through Chat, Phone, and Email
• Ability to work in a fast-paced support environment

Technical Skills

• Basic troubleshooting experience on:
• Windows
• Mac OS
• Chrome OS
• Hardware and software troubleshooting
• User support and issue resolution
• Documentation and ticket management
• Escalation handling and incident management
• Provide remote technical support via Phone, Chat, and Email
• Diagnose and resolve hardware, software, and user-related issues
• Follow documented troubleshooting procedures and knowledge articles
• Document issues, resolutions, and troubleshooting steps
• Collaborate with internal teams for escalations and issue resolution
• Support deployment of new processes, SOPs, and system changes

Why Join Movate?

• Work with global customers
• Gain exposure to multiple technologies and operating systems
• Fast-paced learning environment
• Excellent career growth opportunities

Walk in and explore exciting career opportunities with Movate Technologies!

Venue:

Bring: Updated Resume, Government ID Proof, and Passport-size Photograph.