Manager - Motor Claims

Tata AIG General Insurance Company; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata AIG General Insurance Company is seeking a Manager - Motor Claims in Mumbai (Lower Parel) to oversee end-to-end motor claims processing, from intimation to settlement, across branches. You will review surveyor reports and ensure policy coverage alignment with underwriting terms, while coordinating with surveyors, workshops, and regional teams for timely inspections and cost control.

The role requires strong oversight, attention to detail, and ability to drive process improvements in a

Responsibilities

• Oversee end-to-end motor claims processing intimations, registrations, documentation, and settlement across assigned branches/regions.
• Review and validate surveyor reports to assess legitimacy and accuracy of motor vehicle accident claims.
• Monitor claim admissibility by verifying policy coverage and adherence to underwriting terms.
• Coordinate with field surveyors, workshops, and regional teams for timely vehicle inspections and estimate reviews.
• Review repair estimates, validate technical accuracy, and negotiate with garages/workshops to control repair costs.
• Scrutinize claim documents to identify discrepancies, inconsistencies, or potential fraud indicators; escalate to investigation team as needed.
• Ensure claims are processed and settlement notes prepared within defined Turnaround Time (TAT).
• Drive compliance with IRDAI regulations and internal claims policies across all handled claims.
• Track and report claims MIS — volumes, TAT adherence, leakage, fraud trends, and settlement ratios — to senior management.
• Liaise with cross-functional teams (Underwriting, Legal, Finance) on high-value or contested claims.
• Support process improvement initiatives and standardization of claims assessment methodology across the network.
• Mentor and guide branch-level claims executives/assessors on quality and compliance standards.

Job description

Role: Manager - Motor Claims

Job location: Lower Parel, Mumbai

Role & responsibilities:

• Oversee end-to-end motor claims processing intimation, registration, documentation, and settlement — across assigned branches/regions.
• Review and validate surveyor reports to assess the legitimacy and accuracy of motor vehicle accident claims.
• Monitor claim admissibility by verifying policy coverage and ensuring adherence to underwriting terms.
• Coordinate with field surveyors, workshops, and regional teams for timely vehicle inspections and estimate reviews.
• Review repair estimates, validate technical accuracy, and negotiate with garages/workshops to control repair costs.
• Scrutinize claim documents to identify discrepancies, inconsistencies, or potential fraud indicators; escalates to the investigation team as needed.
• Ensure claims are processed and settlement notes prepared within defined Turnaround Time (TAT).
• Drive compliance with IRDAI regulations and internal claims policies across all handled claims.
• Track and report claims MIS — volumes, TAT adherence, leakage, fraud trends, and settlement ratios — to senior management.
• Liaise with cross-functional teams (Underwriting, Legal, Finance) on high-value or contested claims.
• Support process improvement initiatives and standardization of claims assessment methodology across the network.
• Mentor and guide branch-level claims executives/assessors on quality and compliance standards.