Mortgage Associate

Trigent Software; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Trigent Software in Bengaluru seeks a dedicated Consultant to meet key performance metrics across business processes while following quality standards under mentor supervision.

The role requires identifying process scenarios, performing proactive analysis, and proposing improvements to enhance efficiency and accuracy, while ensuring adherence to SOPs and quality metrics.

Qualifications

• Minimum 15 years of formal education required.
• Diploma or Graduation in Commerce/Arts/Business Administration.
• Experience with mortgage and title insurance concepts is advantageous.

Responsibilities

• Meet individual key performance metrics related to business processes.
• Adhere to quality standards under mentor supervision.
• Follow process SOPs and guidelines.
• Identify process scenarios, perform proactive analysis, and propose improvements.
• Maintain compliance with quality metrics and demonstrate First Time Right culture.

Skills

Domain knowledge

Process understanding

Quality compliance

Analytical thinking

Learning agility

Mentoring under supervision

Education

Diploma/Graduate in Commerce/Arts/Business Administration

Job description

Role & responsibilities

Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.

Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively

Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration)

Location: Bangalore