Senior Associate

Firstsource; Bengaluru; On-site; INR 360,000 - 480,000; Full time

Job summary

Firstsource Solutions, a leading BPM provider, is seeking a Senior Associate (Mortgage Servicing) to join our Bangalore/Hyderabad/Chennai/Mumbai teams. You will ensure timely completion of tasks, review loan documents, and communicate with stakeholders per client guidelines.

Ideal candidates have knowledge of the US Mortgage Industry, mortgage processing documents, and strong MS Word/Excel/PowerPoint skills.

Qualifications

• Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation)
• Knowledge of different types of mortgages, its functioning, documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
• Good communication skills (Written and Verbal) required to understand and update comments and communicate with stakeholders
• Strong Customer Service Skills, Detail Oriented with good analytical skills and ability to make decisions
• Working knowledge of MS Word, MS Excel and PowerPoint
• Typing skills: 10 – 20 wpm and good phone/e-mail etiquette
• Ability to handle multiple tasks, follow instructions, and perform basic financial transactions
• Must be a team player

Responsibilities

• Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance to the program and Guidelines
• Provide timely reports and observations during the process
• Inform certain groups to resolve discrepancies and/or advise of loan status
• Follows up on outstanding conditions
• Updating the findings in the system /prescribed format
• Raising flags on any potential issues

Skills

Mortgage industry knowledge

Mortgage documents

Communication skills

Customer service

MS Word

MS Excel

PowerPoint

Typing 10-20 wpm

Education

Graduation mandatory

Tools

MS Word

MS Excel

PowerPoint

Job description

Select how often (in days) to receive an alert:

Senior Associate

Date: Sep 30, 2026

Location:

Bangalore, KA, IN

Requisition ID: 23750

Description:

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Designation : Associate/Analyst/Sr. Analyst

Location : Bangalore/Hyderabad/Chennai/Mumbai

Business Unit : Servicing Voice/Non Voice

Skill : NV

Job Summary : Ensure completion of tasks as per the guidelines provided by client. Knowledge, Skills & Ability:

• Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation)
• Knowledge of different types of mortgages, its functioning, documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
• Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders.
• Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation.
• Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint
• Should have Typing skills: 10 – 20 wpm and have good phone/e-mail etiquette;
• Ability to handle and accomplish multiple tasks, follow written and verbal instructions effectively and understand and perform basic financial transactions
• Must be a team player.

Responsibilities:

• Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance to the program and Guidelines
• Provide timely reports and observations during the process
• Inform certain groups to resolve discrepancies and/or advise of loan status
• Follows up on outstanding conditions
• Updating the findings in the system /prescribed format
• Raising flags on any potential issues

Education Qualifications:

• Graduation is mandatory

Additional Requirements:

• Fresher or Minimum 1 year of experience in Mortgage;
• Should be flexible working in shifts based on client requirements
• Has to be open to working extended periods/weekends when necessary