Lead Associate - Operations

WNS; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading global BPO company in Gurugram is seeking a Mortgage Underwriting Associate to evaluate and determine the eligibility of loan applications for residential mortgages. The role requires analyzing documentation, understanding agency guidelines, and making informed underwriting decisions. Candidates should possess a Bachelor's degree in any discipline and have a strong understanding of mortgage underwriting processes. Excellent customer service skills and confidentiality are essential in this position across India's dynamic mortgage industry.

Qualifications

• Bachelor's degree in any stream is required.
• Knowledge of mortgage underwriting and agency guidelines is a must.
• Experience in analyzing loan applications for eligibility.

Responsibilities

• Evaluate and determine eligibility of residential mortgage loan applications.
• Analyze and verify income, assets, liabilities, credit, and collateral.
• Maintain confidentiality of customer and employee information.

Skills

Mortgage underwriting knowledge

Analytical skills

Customer care

Understanding of agency guidelines

Education

Bachelor's degree in any stream

Job description

Job Description

Position Summary: The Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 C’s, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.

Responsibilities

• Knowledge of mortgage underwriting and Agency automated underwriting systems
• Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines
• Review all mortgage applications and documentation for accuracy and completeness
• Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral.
• Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators
• Review property documentation including title commitments, sales contracts, insurance, and flood determinations
• Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud
• Review and analyze appraisals for value and compliance with industry requirements
• Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience
• Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client
• Maintain confidentiality of all customer and employee information
• Respond positively to feedback and redirection
• Fully utilize systems, tools, training, and resources provided to maximize potential
• Assist other departments as needed
• Meeting daily production.
• Meeting the daily SLA requirement
• Meeting the daily Quality requirements

Qualifications

Bachelors in any stream.