Desktop Support Engineer

Coforge; Dadri; On-site; INR 220,000 - 300,000; Full time

Job summary

Coforge in India is seeking a Desktop Support to assist IT operations in a fast-paced manufacturing environment. You will perform 24x7 monitoring of PRADIP systems and critical infrastructure, and log incidents in the ticketing system.

Ideal candidates have hands-on experience with monitoring tools, ServiceNow, and BMC, and can operate in 24x7 rotational shifts. Immediate joiner or up to 1 month is preferred, based at the Data Center.

Qualifications

• Experience with Monitoring and Ticketing Tools.
• Basic understanding of Data Center operations and IT infrastructure.
• Knowledge of incident management and escalation processes.

Responsibilities

• Perform 24x7 monitoring of PRADIP systems and critical DC infrastructure.
• Log, track, and update incidents/service requests in the ticketing system.
• Ensure timely alert handling and escalation per the escalation matrix.
• Monitor SLA compliance and timely closure of tickets.
• Coordinate with support teams, OEMs, and stakeholders for issue resolution.
• Prepare daily, weekly, and monthly monitoring and incident reports.
• Maintain shift handover reports and operational documentation.
• Identify recurring issues and elevate them for preventive action.
• Support FMS Helpdesk operations and ensure uninterrupted monitoring services.

Skills

Monitoring

Ticketing tools

ServiceNow

BMC

Tools

Monitoring Tools

Ticketing System

Job description

Skills Required: Monitoring, ticketing tools, ServiceNow, BMC

Notice Period: Immediate joiner or up to 1 month.

We at Coforge are seeking a “Desktop Support \" to support IT operations in a fast-paced manufacturing environment

• Perform 24x7 monitoring of PRADIP systems and critical infrastructure at the Data Center (DC).
• Monitor alerts, events, and system health through monitoring tools.
• Log, track, and update incidents/service requests in the ticketing system.
• Ensure timely alert handling, escalation, and follow-up as per the defined escalation matrix.
• Monitor SLA compliance and ensure timely closure of tickets.
• Coordinate with support teams, OEMs, and stakeholders for issue resolution.
• Prepare daily, weekly, and monthly monitoring and incident reports.
• Maintain shift handover reports and operational documentation.
• Identify recurring issues and elevate them for preventive action.
• Support FMS Helpdesk operations and ensure uninterrupted monitoring services.

Required Skills

• Experience with Monitoring and Ticketing Tools.
• Basic understanding of Data Center operations and IT infrastructure.
• Knowledge of incident management and escalation processes.
• Familiarity with SLA tracking and reporting.
• Good analytical, communication, and coordination skills.
• Ability to work in 24x7 rotational shifts.

Preferred Skills

• Exposure to NOC/Service Desk/Data Center monitoring environments.
• Knowledge of ITIL processes and service management concepts.