Modern Workplace Support Engineer

ALIANDO; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Fitness allowances

Work-from-home allowances

Paid maternity & parental leave

Generous PTO

Job summary

ALIANDO is seeking a Modern Workplace Support Engineer to deliver expert-level Microsoft 365/M365 support remotely. You will work with Managed Services to ensure availability, performance, interoperability, and reliability of Exchange Online, Teams, SharePoint Online, and Intune, among others.

The role involves collaboration with engineers, design and documentation of robust solutions, and regional-to-global on-call rotation for a diverse client base.

Qualifications

• Minimum 3 years of IT experience and 3+ years in Microsoft 365 technologies.
• Led migrations from on-premises to Microsoft 365 tenants (Email, SharePoint, File storage).
• Experience with migration tools, third-party tools, and PowerShell.
• Experience analyzing, troubleshooting, and providing solutions for M365/O365 issues in large international environments.
• Microsoft certifications in at least one of the listed areas; multiple certifications preferred.

Responsibilities

• Provide expert-level support for Microsoft Modern Workplace Managed Services (Exchange Online, Teams, SharePoint Online, Intune, and more).
• Collaborate with Engineers/Support Technicians to resolve incidents and problems.
• Design, document, and build robust, scalable architectures meeting Microsoft best practices.
• Create assessment, migration, and implementation plans forMicrosoft 365 deployments.
• Serve as a technical expert and reference for internal teams, customers, and vendors.
• Assist Sales as a Pre-Sales resource to promote Managed Services.
• Participate in limited 24x7 on-call rotation for global clients.
• Perform other duties as required.

Skills

Microsoft 365 expertise

Incident resolution

Pre-Sales support

Migration leadership

Troubleshooting

Education

Microsoft 365 Expert Certification

Microsoft 365 Certifications (various)

Exchange Online Specialty

Teams Administrator Associate

Security Administrator Associate

Tools

PowerShell

Migration tools & 3rd party tools

Job description

Job Title: Modern Workplace Support Engineer

Department: Managed services

Position Type: Full Time

Location: Remote

Company Overview:

ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Key Responsibilities

• Support ALIANDO Microsoft Modern Workplace Managed Services customers by having expert-level knowledge regarding the following Microsoft O365/M365 products as it relates to the availability, performance, interoperability, and reliability of:
• Exchange Online
• Teams
• SharePoint Online
• Endpoint Manager / Intune
• Other O365/M365 Apps such as Power Automate, Insights, Forms, Planner, Stream, Sway, To-Do, Visio, PowerBi (implementation only), Project Online, etc.
• Work with Engineers and Support Technicians on resolving incidents and problems for customers.
• Design, document, and build solutions for the above-referenced products that meet customer needs around robust, scalable, dependable architecture services conforming to Microsoft's established best practices.
• Design and document assessment, migration, and implementation plan to deploy Microsoft 365 solutions and migrate environments to Microsoft 365.
• Serve as the technical expert in one or more M365 / O365 services that can be relied upon by internal resources, customers, and vendors to answer questions and build reference designs.
• Assist with Sales as a Pre-Sales resource to answer customer inquiries and promote the Henson Group Managed Services to potential customers.
• Participate in limited 24x7 On-Call rotation to assist the global client base.
• Perform other duties as required.

Qualification:

• A minimum of 3 years of experience working in IT, preferably in large environments, and at least three years of experience in Microsoft 365 technologies.
• Lead migration projects such as on-premises to Microsoft 365 Tenants (Email, SharePoint, File Storage Migrations)
• Knowledge of tools and best practices required to operate Microsoft 365 Tenants including migration tools, 3rd party tools, and PowerShell.
• Experience analyzing, troubleshooting, and providing solutions for technical issues related to the M365/O365 products.
• Work experience in large international environments.
• Microsoft Expert Certification in at least one of these:
• Microsoft 365 Certified: Exchange Online Specialty or

And at least two of these:

• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Information Protection Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.