Azure Engineer

ALIANDO; India; On-site; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Health insurance

Fitness allowances

Work-from-home allowances

Paid maternity leave

Paid parental leave

Generous PTO

Job summary

ALIANDO in India is hiring an Azure Support Engineer to act as Level 1 resource for ALIANDO's Azure customers. You will work with Azure IaaS services—Networking, Security, Identity, and Storage—while handling tickets within SLA, and escalating when necessary.

The role includes on-call rotation to support a global client base. The ideal candidate has 3+ years in IT with Azure support experience or 1 year as Tier 1, plus Azure certifications.

Qualifications

• 3+ years of IT experience, preferably in large environments, with Microsoft Azure support experience.
• Azure Certification in at least one of: Azure Security Engineer Associate, Security Operations Analyst Associate, or Azure Support Engineer for Connectivity Specialty.

Responsibilities

• Serve as Level 1 resource supporting ALIANDO Microsoft Azure customers.
• Handle Azure IaaS services including Networking, Security, Identity, and Storage.
• Respond to support tickets within SLA/SLO; escalate to Level 3 or Microsoft when needed.
• Collaborate with customers and technicians to resolve incidents and problems.
• Assist with delivering Azure projects and documenting assessment, migration, and implementation plans.
• Participate in 24x7 On-Call rotation to support a global client base.

Skills

Azure support

IT experience

On-call support

Team collaboration

Tools

Azure Portal

Ticketing System

Job description

ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Key Responsibilities

• Serve as Level 1 resource supporting ALIANDO Microsoft Azure customers. Requires knowledge of some Azure Infrastructure as a Service (IaaS) services including but not limited to:
• Networking: VNET, NSG, ASG, Route Tables, UDR, Subnets, Load Balancers, Express Route, Application Gateway
• Security Devices: NSG, ASG, Firewalls, AppFW, VPN Gateway, Bastion, WAF
• Identity Management: Azure AD, MFA, Conditional Access
• Storage: Managed Disks, Attached Storage, Storage Accounts, Blob, Queue, File
• Respond to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO) and support processes including escalation to Level 3 and or Microsoft when appropriate, documenting all support case resolutions in the ticketing system, developing root cause analysis solutions for recurring problems, and reviewing solutions with clients as required.
• Work with Customers and Support Technicians on resolving incidents and problems.
• Assist with delivering projects for customers in Azure.
• Design and document assessment, migration, and implementation plans to deploy business solutions using the appropriate and recommended Azure services.
• Participate in 24x7 On-Call rotation to assist the global client base.
• Perform other duties as required.

Qualification:

• A minimum of 3 years of experience working in IT, preferably in large environments, and at least three years of experience in Microsoft Azure support OR 1 year as a Henson Group Tier 1 Support Technician.
• Experience analyzing, troubleshooting, and providing solutions for technical issues related to Microsoft Azure
• Work experience in large international environments.
• Microsoft Azure Certification in at least one of these:
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Azure Support Engineer for Connectivity Specialty

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.