MNC Hiring Freshers blended process- Kolkata

2COMS Consulting Pvt. Ltd.; Kolkata District; On-site; INR 240,000 - 360,000; Full time

Job summary

Zoho is hiring for an International Customer Support Executive – Blended Process in Kolkata. The role involves handling voice and chat interactions with international customers from Newtown, Kolkata, in a full-time, work-from-office setup.

Freshers or candidates with up to 11 months of experience are welcome. Strong English communication skills are required, with rotational night shifts and an immediate joining option preferred.

Qualifications

• Freshers and candidates with up to 11 months of experience can apply.
• Undergraduate or Graduate candidates eligible
• Excellent spoken and written English communication skills

Responsibilities

• Handle international customer interactions via voice and chat channels
• Resolve customer queries effectively and professionally
• Deliver high-quality customer service and support
• Accurately document customer interactions in the system
• Meet quality, productivity, and compliance standards
• Collaborate with internal teams to ensure seamless customer experience

Skills

English communication

Written English

Fresh graduates welcome

Education

Undergraduate or Graduate

Job description

MNC Hiring Freshers blended process- Kolkata

Job Description

International Customer Support Executive – Blended Process

Location: Newtown, Kolkata

Industry: International BPO / Customer Support

Job Type: Full-Time | Work From Office

Job Overview:

Join a reputed global MNC and kick-start your career in international customer support. We are looking for enthusiastic candidates to handle voice and chat interactions with international customers while delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:

• Handle international customer interactions via voice and chat channels
• Resolve customer queries effectively and professionally
• Deliver high-quality customer service and support
• Accurately document customer interactions in the system
• Meet quality, productivity, and compliance standards
• Collaborate with internal teams to ensure seamless customer experience

Requirements

• Freshers and candidates with up to 11 months of experience can apply.
• Undergraduate or Graduate candidates eligible
• Excellent spoken and written English communication skills
• Comfortable working in rotational shifts, including night shifts
• Immediate joiners preferred
• Virtual Interview Process
• Opportunity to work with a reputed Global MNC
• Exposure to International Customer Support Processes