MIS Officer

Compact Business Machine; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CBM India Trust invites applications for a role overseeing the Program Management System (PMS) administration. You will manage the PMS across multiple projects and states, ensure data integrity, and coordinate with developers/vendors for enhancements.

You will also train field staff and partners, develop SOPs, and create dashboards for program monitoring while ensuring data security and compliance with donor policies.

Qualifications

• Bachelor's or Master's in CS/IT, data management, or related field.
• Experience in MIS management for NGOs or development projects.
• Familiarity with mobile data collection tools and dashboards.

Responsibilities

• Manage and maintain the organization's PMS software and mobile app across projects and states.
• Ensure data quality, completeness, accuracy, and timely reporting.
• Train field staff, partners, and program teams on PMS usage and data collection.
• Develop dashboards and visualizations for program monitoring and decision making.
• Identify MIS gaps and support digitization and new module integration.
• Coordinate with program teams, ME, and IT vendors; document processes and data flows.
• Ensure data protection, access controls, and compliance with policies.

Skills

MIS management

Data collection tools

Data analysis

MS Excel

Power BI (desirable)

Education

Bachelors or Masters in Computer Science / IT

Data Management / Statistics

Development Studies / Social Sciences (MIS)

Tools

Kobo Toolbox

ODK

CommCare

SQL

Power BI

Job description

CBM India Trust is committed to improving the quality of life of persons with disabilities and

members of other marginalized communities. We work in partnership with local, national, and

international actors with the aim of creating a more equal society for all. Our vision is to have

an inclusive world in which all persons with disabilities enjoy their human rights and achieve

Reporting to: Director, Impact and Knowledge Management

Responsibilities:

1. Program Management System (PMS) Administration

• - Manage and maintain the organization s PMS software and mobile application across multiple projects and states.
• - Ensure system functionality, user access, and data integrity.
• - Coordinate with software developers/vendors for system upgrades, bug fixes, new module development and enhancements.
• - Ensure PMS aligns with organizational MEL frameworks and donor reporting requirements.

2. Data Collection and Quality Assurance

• - Oversee data collection processes from field teams using mobile applications.
• - Ensure completeness, accuracy, and timeliness of data entry.
• - Conduct routine data validation, cleaning, and quality checks.
• - Conduct periodic data audits and field verification visits.

3. User Support and Capacity Building

• - Train field staff, partners, and program teams on PMS and mobile app usage.
• - Develop user manuals, SOPs, and accessible training materials.
• - Provide ongoing technical support and troubleshooting for system users.
• - Promote accessible data collection practices for persons with disabilities.

4. Reporting and Data Analysis

• - Generate periodic reports (monthly, quarterly, half-yearly, and annual) for program and donor requirements.
• - Develop dashboards and visualizations for program monitoring.
• - Support teams in data interpretation and use for decision-making.

5. System Development and Improvement

• - Identify gaps in the current MIS and recommend improvements.
• - Support digitization of program tools and workflows.
• - Assist in integrating new modules or features into the PMS.

6. Coordination and Documentation

• - Liaise with program teams, ME team, and IT vendors.
• - Maintain documentation related to system processes, updates, and data flows.
• - Support knowledge management and learning documentation.

7. Data Security and Compliance

• - Ensure data protection, confidentiality, and secure storage practices.
• - Implement access controls and data backup systems.
• - Ensure compliance with organizational and donor data policies.
• - Ensure ethical handling of sensitive data related to all project beneficiaries.
• - Ensure compliance with in-country laws and regulations as applicable.

Qualifications and Experience:

• - Bachelor s or Master s Degree in one of the following:
• o Computer Science / IT
• o Data Management / Statistics
• o Development Studies / Social Sciences (with MIS experience)
• - 3-5 years of relevant experience in:
• o MIS management in NGOs or the development sector
• o Program data systems and mobile data collection tools
• o Field-based projects and partner organizations
• o Disability-inclusive or development programs (desirable)

Key Competencies:

Technical Skills

• - Experience with MIS/PMS platforms and databases.
• - Familiarity with mobile data collection tools (e.g., Kobo Toolbox, ODK, CommCare).
• - Advanced proficiency in MS Excel, data analysis, and reporting.
• - Basic understanding of SQL, Power BI, or similar tools (desirable).

Analytical Skills

• - Strong data analysis and interpretation skills.

  Communication and Training Skills

  • - Commitment to disability inclusion and equitable engagement with marginalized
  • - Ability to maintain a respectful and cordial relationship with internal and external
  • - Strong training and facilitation skills.
  • - Good documentation and report writing skills.

  Coordination and Problem-Solving

  • - Ability to coordinate with multiple stakeholders (field teams, partners, vendors).
  • - Strong troubleshooting and problem-solving skills.
  • - Ability to work effectively under tight deadlines.

  Other Competencies

  • - Commitment to data quality and accountability.
  • - Sensitivity to and experience in working with persons with disabilities and
  • - Willingness to travel to project locations as required.

  The future job holder is expected to adhere to CBM India s policies and procedures, commit to CBM India s Child Safeguarding Policy and Code of Conduct, and follow CBM India s safety

  CBM India encourages persons with disabilities and women to explore this important