MIS Lead L3

Wipro; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wipro in Chennai seeks an experienced MIS analyst to manage forecasting, scheduling and performance data across client accounts. You will deliver timely MIS reports and dashboards for internal and external stakeholders, ensuring data accuracy and security.

Responsibilities include developing standardized MIS procedures, maintaining data quality, and addressing ad-hoc reporting needs while aligning with client requirements and SLAs.

Qualifications

• Develop and lead accurate MIS Management & Reporting within the Service Line.
• Coordinate with management, internal stakeholders & clients to prioritize information needs.
• Maintain a master view of multiple reports and schedule timelines for stakeholders.
• Develop and customize dashboards per client requirements and establish reporting frequency.
• Monitor data parameters (e.g., run-rate) for timely data updation and accuracy.
• Generate account level reports on forecasting, scheduling and performance vs SLAs and CSAT.
• Implement standardized MIS procedures across business applications.
• Ensure quality and security of reports before delivery to clients or management.
• Address ad-hoc report requests and ensure zero non-compliances on data security.

Responsibilities

• Develop and lead MIS reporting within the service line.
• Interact with management, stakeholders & clients to prioritize information needs.
• Maintain master view of reports and timelines for all stakeholders.
• Design dashboards per client requirements with defined reporting frequency.
• Monitor key SLA metrics to ensure timely data updation and accuracy.
• Provide account level forecasting, scheduling, and performance insights.

Skills

MIS reporting

Dashboard development

Data analysis

Stakeholder management

Data security/compliance

Process improvement

Job description

Job Description:

Job description:

Job Description

Role Purpose

The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

Do

• Develop and lead accurate MIS Management & Reporting within the Service Line
  • Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
  • Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
  • Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
  • Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
  • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
  • Develop and implement standardized MIS procedures across all business applications.
  • Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
  • Address and prioritize ad-hoc report requirements
  • Ensure zero non-compliances on process audit on data security and compliance
• Enhance and maintain tools and systems for efficient MIS generation and reporting system
  • Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
  • Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
  • Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
  • Recommend and implement new technology solutions to improve team/ employee productivity.
  • Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness
• Ensure efficient allocation of work and drive capability within team
  • Setup focused team resources to the respective client/ account basis expertise & experience
  • Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
  • Conduct training on MIS