MIS EXECUTIVE L3

Transcend Education; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Wipro is seeking a Full-time MIS Analyst to deliver timely and accurate MIS reports and dashboards for internal and external stakeholders. The role focuses on data accuracy, security, and compliance, with collaboration across management and clients.

You will interact with multiple stakeholders to understand information needs, ensure on-time delivery across weekly, monthly or quarterly cycles, and continuously improve MIS capabilities and tooling.

Qualifications

• MIS (Ops).
• Experience: 3-5 Years.

Responsibilities

• Prepare timely and accurate MIS reports and dashboards as required by stakeholders.
• Interact with management, internal stakeholders & clients to understand business information needs.
• Ensure reports & dashboards are prepared as per stakeholder requirements on weekly/monthly/quarterly cycles.
• Ensure 100% accuracy before populating any customized dashboard or report.
• Track data management of parameters and key SLA metrics.
• Generate account level reports on forecasting, scheduling (onshore/offshore) and performance vs SLAs, CSAT, Quality.
• Ensure zero non-compliances on data security and compliance.
• Support MIS tools and systems; roll out new techniques to increase productivity.
• Provide updates to the manager on MIS initiatives and maintain MIS system efficiency.

Skills

MIS (Ops)

Job description

Full-time

data-analytics

Job description:

Job Description

Role Purpose

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

Do

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
  • Interact and work closely with management, internal stakeholders & clients to understand the business information needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
  • Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
  • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
  • Ensure zero non-compliances on process audit on data security and compliance
• Support and adopt tools and systems for efficient MIS generation and reporting system
  • Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
  • Providing update to the manager on the progress of any new MIS initiatives
  • Perform periodic maintenance and servicing of MIS system to improve operational efficiency
  • Adopt new tools, technology solutions and develop capability through training to improve own productivity.
  • Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

Deliver

No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score͏ ͏

Mandatory Skills: MIS (Ops).

Experience: 3-5 Years.

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