Mis Executive

Navigant International; New Delhi; On-site; INR 300,000 - 460,000; Full time

Job summary

Navigant International is seeking an MIS Reporting Specialist in Delhi to compile and analyze performance data. The role focuses on creating daily, weekly, and monthly reports that drive management decisions.

You will prepare KPI reports, dashboards, and automated reports using MS Excel, while ensuring data accuracy and timely delivery. The position requires collaboration with Operations, HR, and Quality to capture data requirements and identify trends and gaps in performance.

Qualifications

• Experience in MIS reporting and performance metrics.
• Strong MS Excel skills and ability to build dashboards.
• Ability to coordinate with multiple teams to gather data.

Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports.
• Manage operational data and generate performance reports for management.
• Prepare reports related to attendance, productivity, targets, SLA, AHT, login hours, and other BPO KPIs.
• Collect, analyze, and validate data from different teams and processes.
• Create dashboards, trackers, and automated reports using MS Excel.
• Monitor data accuracy and ensure timely submission of reports.
• Coordinate with Operations, HR, Quality, and other departments for data requirements.
• Identify trends, gaps, and performance issues through data analysis.
• Maintain databases and ensure proper documentation of reports.

Skills

Data analysis

Reporting

Dashboarding

Attention to detail

Tools

MS Excel

Job description

Job Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports.
• Manage operational data and generate performance reports for management.
• Prepare reports related to attendance, productivity, targets, SLA, AHT, login hours, and other BPO KPIs.
• Collect, analyze, and validate data from different teams and processes.
• Create dashboards, trackers, and automated reports using MS Excel.
• Monitor data accuracy and ensure timely submission of reports.
• Coordinate with Operations, HR, Quality, and other departments for data requirements.
• Identify trends, gaps, and performance issues through data analysis.
• Maintain databases and ensure proper documentation of reports.