MIS Executive

Digitide; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking an MIS Executive to ensure smooth operation and maintenance of our data systems, generating comprehensive reports and insights for business decisions.

You will collaborate with multiple teams to understand data needs, deliver timely reports, and maintain data accuracy while supporting client reporting and ad-hoc requests.

Qualifications

• Minimum 1 year of experience in MIS/Operations.
• Good attendance and performance record.
• Manager's recommendation required.
• Excel assessment and MIS/Technical interview included in selection process.

Responsibilities

• Prepare and share Daily, Weekly, and Monthly MIS reports.
• Maintain operational dashboards and performance trackers.
• Generate productivity, attendance, AHT, login, and billing reports.
• Analyze data and provide actionable insights to Operations.
• Ensure 100% data accuracy and timely report delivery.
• Support client reporting and ad-hoc data requirements.
• Coordinate with Operations, HR, WFM, and Quality teams.
• Maintain data confidentiality and report version control.
• Automate reports using Excel functions wherever possible.

Skills

MS Excel

PowerPoint

Outlook

Data analysis

Deadline driven

Excel automation

Tools

Power BI

SQL basics

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an MIS Executive, you will be responsible for ensuring the smooth operation and maintenance of our data systems. Your primary focus will be on generating comprehensive reports and providing valuable insights to support business decision-making. You will work closely with various teams to understand their data needs and deliver accurate, timely reports.

Responsibilities

Key Responsibilities

• Prepare and share Daily, Weekly, and Monthly MIS reports.
• Maintain operational dashboards and performance trackers.
• Generate productivity, attendance, AHT, login, and billing reports.
• Analyze data and provide actionable insights to Operations.
• Ensure 100% data accuracy and timely report delivery.
• Support client reporting and ad-hoc data requirements.
• Coordinate with Operations, HR, WFM, and Quality teams.
• Maintain data confidentiality and report version control.
• Automate reports using Excel functions wherever possible.

Required Skills

• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, IF, SUMIFS).
• Good knowledge of PowerPoint and Outlook.
• Strong analytical and problem-solving skills.
• Ability to work under deadlines.

Preferred Skills

• Knowledge of Power BI (preferred).
• Basic SQL knowledge (preferred).
• Experience in BPO/Collections MIS reporting.

Eligibility Criteria

• Minimum 1 year of experience in MIS/Operations.
• Good performance record with no active disciplinary actions.
• Consistent attendance and adherence.
• Manager's recommendation required.

Selection Process

• Excel Assessment
• MIS Technical Interview
• Operations/HR Discussion

Qualifications

A1 to A2

Average PMI (last 6 months)/PMS rating 3 and above

Min 1 year in current role

No Warning Letter issued in the past 3 months

• Mandatory E-learning courses certified wherever applicable

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 268223
• Job Category Credit and Collections | BPM